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Here’s an email I recently received: Have you had a similar experience?
Have you written any articles about the latest auto insurance industry scam? I have been with [redacted] for 19 years–three or four years ago a speeding ticket (79 in a 65mph zone) and in the last year two fender benders backing out of a parking space. As expected my rates went up $45/month. While dealing with [redacted] I noticed that my ex husband had never been removed from the policy. I have been divorced for 15 years.
When I requested that his name be removed, I was hit with another $55/month increase. It seems that I am a single divorced woman and that makes me a higher risk?!! Where is that written in the insurance rules? First, I have tried to fight it completely unsuccessfully then I started realizing that many women have run into this type of discrimination. Any advice? I really want this scam to be brought out to the state insurance commissioners. At this time, they are not listening.
Here’s your answer, Linda!
Suppose you and I got together and started a car insurance company. Even before we start issuing policies and taking in premiums, we’re going to hire people called actuaries to look for patterns and assess risk. Do teenage boys have accidents more often? Divorced women? Drunk people? People with lower credit scores? Red-headed, left-handed people of Irish decent? It’s the actuary’s job to study the numbers and report their findings to us.
Our goal is take in as much money in premiums as possible and pay out as little as possible in claims. So it behooves us to find out if certain categories of customers are more likely to have accidents than others. If we can find a pattern that suggests one group is more likely to submit claims than another, we charge them more. And with certain exceptions, there are no rules that say we can’t.
This is how insurance works. But while some categories of high-risk drivers are obvious – those with a drunk driving conviction, for example – others aren’t. Why should people with low credit scores be more likely to wreck their cars? Why should a divorced woman like Linda be a higher risk than one still married? The insurance company doesn’t have to explain it, nor do they care. They look at the data, and if the data suggests single women cost more to insure than married women, they’re simply going to charge them more.
But isn’t that discrimination? No. Discrimination is treating people differently arbitrarily. In other words, charging people of a certain sex, race, or religion differently for subjective, rather than objective, reasons. If I pay more for life insurance than Linda does because the CEO of an insurance company hates men, that’s discrimination. But if the insurance company can prove that men are statistically more likely to die earlier than women, charging me more than Linda isn’t discrimination, it’s good business.
So what’s Linda to do? You probably already know the answer. Shop. That’s why we have an insurance shopping tool and why Linda – and you – should use it. Because not all insurance companies are the same. Due to her recent fender-benders, Linda’s company may no longer want her business. Rather than simply canceling her coverage, however, they’re going to jack up her rates and see if she’ll put up with it.
But there may be another insurance company out there that’s trying to grow its client base and wants Linda’s business despite her accidents. There may be companies that have looked at their data and drawn the conclusion that women who have been divorced for 15 years drive just as safely as those that are still married. The only way to find out is shop.
If Linda finds that all insurance companies are as inflexible as her current provider, she should wait until her tickets and accidents fall off her record – typically three years – and try again. But if you’re paying more than you think you should for insurance or anything else, the answer isn’t to get mad. It’s to get even by taking your business elsewhere.