New York Attorney General Eric Schneiderman has accused two major lenders of “flagrantly” violating requirements of the $26 billion National Mortgage Settlement regarding how banks must respond to mortgage modification requests, The Associated Press says.
Wells Fargo has violated the standards 210 times and Bank of America 129 times, he said.
Under the settlement, the five participating lenders (JPMorgan Chase, Citigroup and Ally Financial are the others) must respond to mortgage modification requests within three business days, identify any missing documents and notify borrowers within five days, and make a final decision within 30 days, among other rules.
Delays could push homeowners closer to foreclosure, Schneiderman said. He reported the complaints to the committee overseeing the settlement and said he’ll sue if they don’t act.
Here’s how The New York Times described one of the complaints:
Michael Farnsworth, who fell behind on his mortgage after a spinal injury prevented him from working, is among the New York residents claiming that their mortgage paperwork was not handled properly. After submitting a loan modification application to Wells Fargo on Feb. 22, Mr. Farnsworth said he returned home on March 6 to find a note affixed to his farmhouse in Corfu, N.Y.
The note was ominous, he said: Mr. Farnsworth had 48 hours to resubmit many documents, including tax returns, or his loan modification would be scuttled. Under the mortgage settlement, though, Wells Fargo was required to notify Mr. Farnsworth about missing documents five days after he submitted a loan application and to then give him 30 days to submit any missing documentation.
A Bank of America spokesman said the bank handled mortgage relief for more than 10,000 New Yorkers through March and will quickly address the complaints. A Wells Fargo spokesman said it has helped more than 70,000 homeowners nationally and criticized the attorney general for not using “the established dispute resolution process.”
Last week, the Massachusetts attorney general’s office also complained, citing recurring similar issues as well as mistaken or contradictory notices being sent to borrowers.