Americans Are Tired of Being Surprised by Their Medical Bills

What's Hot

The Most Sinful City in the U.S. Is … (Hint: It’s Not Vegas)Family

How a Mexican Tariff Will Boost the Cost of 6 Common PurchasesFamily

This Free Software Brings Old Laptops Back to LifeMore

How to Protect Yourself From the ‘Can You Hear Me?’ Phone ScamFamily

Report: Walmart to Begin Selling CarsCars

Where to Sell Your Stuff for Top DollarAround The House

Is Your TV Tracking You? Here’s How to Tell — and Prevent ItAround The House

11 Staging Tips to Help You Get Top Dollar When Selling Your HomeAround The House

8 Tuition-Free U.S. CollegesCollege

4 Car Insurers That Might Raise Rates Even When the Accident Wasn’t Your FaultCars

21 Restaurants Offering Free Food Right NowSaving Money

20 Simple Hacks to Make Your Stuff Last LongerAround The House

Trump Scraps FHA Rate Cut — What Does It Mean for You?Borrow

How to Invest If Trump Kills the ‘Fiduciary Rule’Grow

12 Surprising Ways to Wreck Your Credit ScoreBorrow

10 Overlooked Expenses That Ruin Your BudgetFamily

A recent TransUnion Healthcare survey found that just 25 percent of patients receive pre-treatment cost estimates.

Imagine the peace of mind of having a medical procedure performed and knowing the cost of the treatment beforehand.

According to a survey by TransUnion Healthcare, 80 percent of consumers said pre-treatment cost estimates and insurance coverage estimates would be helpful in managing medical costs, though just 1 in 4 patients actually receive pre-treatment prices from their medical providers.

It’s really no surprise then that two-thirds of Americans report being consistently surprised when they open their medical bills.

TransUnion said that for three consecutive years, consumers have indicated that cost transparency improves their perception of their quality of care and whether they’ll continue to use a provider. Says a press release about the survey findings:

“Today’s cost-aware consumer has a greater expectation that providers will offer upfront cost estimates and timely and accurate post-treatment bills. With consumers placing more emphasis on billing and payment when evaluating quality of care, it’s imperative that providers have the technology and processes to meet this consumer demand,” said Dave Wojczynski, senior vice president of TransUnion Healthcare.

The survey found that 80 percent of patients who awarded high ratings for their quality of care also reported having positive billing and payment experiences. “At the same time, nearly 85 percent of patients who gave poor ratings for quality of care also gave poor ratings for their billing and payment experiences,” the survey said.

Wojczynski said:

Front-end solutions that provide upfront cost estimates, and back-end solutions that deliver accurate bills, will be critical as consumers continue to link their billing experience to quality of care. Accurate, timely and transparent cost information will help improve overall patient satisfaction and will increase return visits to providers.

Although the costs related to medical services are always a concern, I’ve never received a cost estimate for medical services beforehand. I was shocked a few months ago when I took my 1-year-old to the doctor for a checkup and immunizations and received a bill in the mail a few days later for more than $800.

I thought there had been a mistake. I called the patient billing office and was surprised to find out that the bill was accurate. My health insurance picked up the majority of the $800 visit, but I had no idea the immunizations were so expensive, so I was definitely caught off guard.

I think it’s easy to feel duped when you have a seemingly small, routine procedure or doctor’s appointment and then you receive a big bill in the mail. That shock and confusion could be alleviated if medical providers were more forthcoming about costs of services.

Does your medical provider offer pre-treatment cost estimates? Share your comments below or on our Facebook page.

Stacy Johnson

It's not the usual blah, blah, blah

I know... every site you visit wants you to subscribe to their newsletter. But our news and advice is actually worth reading! For 25 years, I've been making people richer without making their eyes glaze over. You'll be glad you did. I guarantee it!


Read Next: 10 Ways to Fight High Medical Bills

Check Out Our Hottest Deals!

We're always adding new deals and coupons that'll save you big bucks. See the deals to the right and hundreds more in our Deals section.

Click here to explore 1,901 more deals!