The tech giant says "a very small number" of iPhone 6S users have faulty batteries installed in their devices. Find out which phones are affected.
Apple is offering a free replacement to customers whose iPhone batteries are malfunctioning.
Some iPhone 6S devices are going black and powering themselves off on their own due to defective batteries. Although Apple says the battery issue poses no safety concerns, the tech giant is offering free battery replacement on impacted devices.
Apple says the battery malfunction that causes phones to unexpectedly shut down only affects “a very small number” of iPhone 6S devices manufactured between September and October 2015.
If you have experienced sudden shutdowns on your iPhone 6S, Apple says you should stop by an Apple store or an Apple-authorized service provider and have them check your phone’s serial number.
If you experienced shutdown issues and already paid for and replaced your iPhone 6S battery, the tech giant wants you to contact them at the Apple website to request a refund.
Although the battery replacement on affected phones is free of charge, Apple says anything that impairs the battery replacement — like a cracked phone screen — “will need to be resolved prior to the battery replacement.”
According to Ars Technica, the China Consumers Association first identified the problem — which can cause a sudden phone shutdown once the battery charge dips to between 50 and 60 percent — and asked Apple to investigate it last week.
It’s unknown how many Apple devices are affected by the faulty batteries.
Apple is not the only manufacturer to have issues with its phones. Just last month, Samsung ceased production and sales of its popular Galaxy Note 7 smartphone after the device’s battery was blamed for some phones overheating or exploding.
What kind of smartphone do you have? Have you had any issues with it? Sound off below or on our Facebook page.