Are You Satisfied With Your Netflix Service?

The company has made it clear that the DVD side of the business isn’t as valued as video streaming. What do you think about that?

Have you noticed changes in your Netflix service? Are you still happy with it?

I’m asking because my Netflix DVD service has declined of late. I should add that the vast majority of films and shows I want to watch are on DVD and aren’t available for Netflix streaming.

When I first signed up, the service was great. I put the DVD in the mail, the next day I got email that it had been received and another movie was on the way. It arrived a day later.

It’s fluctuated a bit over time, but one day was the norm. Lately it’s gotten worse. For instance, a DVD mailed by Netflix on Tuesday with a scheduled arrival time of Thursday showed up on Friday instead. The email that my movie has been received now arrives two days after I drop it in the mail.

I have no idea why it’s happening. Maybe it’s the post office. Maybe it’s Netflix. Maybe it’s a temporary glitch. But obviously, if this trend continues, it will substantially reduce the value of my $8 monthly DVD subscription.

Here’s a potential clue: A company spokesman said in September that Netflix was closing a “handful” of distribution centers around the country, including one in Butte, Mont. (I live in Montana.) “Although he gave no time frame, he added that Netflix will continue to provide its DVD subscribers ‘uninterrupted service’ via 120 shipping points, including 39 hubs other than the Butte one,” The Montana Standard said.

Bloomberg Businessweek picked up where that story left off, under the headline “Netflix May Ditch DVDs Sooner Rather Than Later”:

The company declined to share any specific numbers around these closures with us, with a spokesperson only saying that “DVD continues to be important to Netflix and we want to offer our DVD customers the best possible service.” Previously, Netflix operated as many as 58 distribution centers.

A blogger for The Roanoke (Va.) Times observed earlier this year:

Since the closure of the Netflix distribution center on Chapman Street, I’ve noticed that my DVDs are a day slower to arrive. It used to be that if I sent out a DVD on Monday, I’d have one back on Wednesday. Lately, it is taking an additional day to receive DVDs.

Other publications have predicted the eventual demise of Netflix’s DVD service. Investor’s Business Daily said Netflix no longer promotes the DVD business, likely hastening its decline.

As of June 30, the DVD business had 7.51 million subscribers, down 470,000 from the first quarter. A year ago, the DVD service had 9.2 million subscribers. Two years ago, it had 15 million.

Businessweek adds, “The number of DVD subscribers fell rapidly when Netflix decided to split up its two offerings in the summer of 2011, essentially asking people to pay $8 each for its DVD and streaming plans, whereas it had previously offered both for the same price.” That really ticked people off.

The streaming side has about 30 million subscribers, so it’s clear where the future of Netflix’s business lies.

But what about loyal DVD customers? Are you still getting your money’s worth? Businessweek says that 47 cents of every dollar you spend for the DVD service is profit. (That’s before the post office rate increase takes effect next month.) Share your thoughts in the comments below or on our Facebook page.

Stacy Johnson

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  • John Hughes

    I stopped my Netflix for two reasons. Both have to do with 3D. They do not have 3D rentals and they do not stream 3D unless you are on a fast enough network. I have Comcast 25Mbs. Netflix says it is not approved. Yet VUDU has no problems. I made the investment in 3D TV and a 3D player. Some people say 3D is going to die, I think it is lack of content. I love 3D. SO I have gone back to the local DVD rental store.

    • ljethrogibbs46

      “local DVD rental store”? Where are they? Ours have all closed up as of a couple of years ago.

    • quack

      lol.. You’re lying kid.. THey don’t have 3d rentals and they do not stream 3d unless you are on a fast enough network… They can’t stream something they don’t have.. You’ve blown your own cover. Troll harder.

  • Medicine-is-My-Game

    If they don’t keep up their DVD service I’ll drop them.

  • Callie Bennett

    I would prefer Netflix to give you the option to have everything streamed including new releases that have just left the theatres

  • Nancy

    So far we are satisfied. When we made the decision to go with DVD only, the streaming option didn’t offer the older, classic movies we like. We don’t like to watch movies on the computer and we had old TVs. Now that we have HD TVs (but without internet capability), we’ve been thinking about getting a Roku box. Whenever we decide to to that, we’ll probably try out streaming services. Netflix DVD service has been quick and the selection has been fine with us.

  • Michael Smiley Gawthrop

    I don’t have the DVD service, but I’m considering switching back to it… the streaming seems to have less and less variety every day, the turnover on titles seems to be increasing also (it seems like every week another title on “my list” is expiring), and of course their back end infrastructure is crap in this area (I know I have a fast enough connection for HD streaming, I know this because Netflix’s own app has told me what connection speed I have… yet I still get low quality and frequent buffering).

  • Ron Sakulin

    Streaming service is more convenient but the number of titles available for streaming appears to be less than half available on DVD, at least according to my queue. I subscribe to both services but favor DVD because of the reason cited above. I am considering dropping the streaming option until Netflix has all their titles available for streaming.

  • esqualido

    The paucity of streaming titles came as a big surprise, especially regarding classics (and anything classy), and their refusing to post their actual library is the height of arrogance

  • karenMo

    I ditched DVDs a few years ago (just like packaged software for my computer). On average, I probably see 2-3 films a month in movie theaters. Any films I miss or may be leary of I stream via Netflix, iTunes, or Amazon at a discount. Frankly, for the cost of less than one movie ticket a month, Netflix is a bargain for the content they offer. Now with the addition of original content like House of Cards and Orange is the New Black, I’d have no problem paying more for their service. iTunes (via Apple TV) is great for a la carte viewing. I’ve used Amazon Prime for almost a year, but unfortunately their streaming catalog is not as robust as Netflix or iTunes. Same goes for Hulu. All in all, I’m very satisfied with my ability to watch films and TV shows via streaming services. Most network TV shows are free to download and watch via the networks’ mobile apps. Best of all, there are less commercials. The people that complain about ticket and movie rental prices are the same people that complain about cover charges, download fees, gas, and postage stamps too. They’ll never change. If they truly appreciated and valued entertainment, they’d realize the current pricing is pretty reasonable and fair.

  • bobinusa

    consistently great for over 10 years, never ever a problem. always a three day turnaround, e.g. out Monday back Wednesday

    have even sent extra movies if one was not available nearby

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