Avoiding 5 Common Issues With Travel Sites

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5. Undisclosed hotel fees

Online portals should be prohibited from booking reservations that don’t include all mandatory fees. Merely stating in the fine print that prices may not reflect additional fees is not disclosure. This isn’t about taxes, and it’s not about optional fees such as parking. “Resort fees,” “energy surcharges,” and anything else that customers must pay later should be clearly disclosed – but too often they’re not.

How to avoid this: The only way to truly avoid these fees is to contact the hotel before booking to ask about them. If you want to be extra safe, have them send you an email listing any mandatory fees. Save a copy of the email just in case your bill doesn’t reflect what you were quoted. For more information, see our 6 Ways to Avoid Sneaky Hotel Fees.

Stacy Johnson

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