Delta is trying to soothe customer frustration after a computer outage grounded 1,500 flights and delayed another 1,600.
Delta is providing $200 travel vouchers to its customers who either had their flights delayed for more than three hours or who had their flights canceled as a result of an outage on Monday or Tuesday.
A Delta Air Lines computer outage created chaos for travelers and airports across the globe, forcing Delta to cancel more than 1,500 flights and delay an additional 1,600 flights. In a statement, Gil West, Delta’s senior executive vice president and COO, said:
“We know that travelers value our commitment to excellent operational performance, and today we did not deliver on that commitment. We want our customers to know we are thoroughly investigating the matter and that we are truly sorry.”
Delta says travelers whose Aug. 8 or Aug. 9 flights were canceled or significantly delayed by the outage and who already gave their email address to a Delta customer service agent should receive a $200 travel voucher in seven to 10 business days.
If your flight was affected by the outage, but you haven’t been contacted by Delta, you can fill out this customer care form to request a voucher.
News outlets reported that Delta was still canceling flights as late as Wednesday morning, although the airline hoped to have the issue resolved by later in the day. So far, there is no word on whether Wednesday travelers will be eligible for the vouchers.
Did you have a flight impacted by the Delta computer outage? Share your experience below or on our Facebook page.