Fast-Food Drive-Thrus Not Living Up to Their Name

What's Hot


How to Cut the Cable TV Cord in 2017Family

8 Major Freebies and Discounts You Get With Amazon PrimeSave

Study: People Who Curse Are More HonestFamily

8 Creative Ways to Clear ClutterAround The House

15 Things You Should Always Buy at a Dollar StoreMore

Pay $2 and Get Unlimited Wendy’s Frosty Treats in 2017Family

5 Reasons to Shop for a Home in DecemberFamily

This Free Software Brings Old Laptops Back to LifeMore

Should You Donate to Wreaths Across America? A Lesson in Charitable GivingAround The House

6 Reasons Why Savers Are Sexier Than SpendersCredit & Debt

Resolutions 2017: Save More Money Using 5 Simple TricksCredit & Debt

10 Free Things That Used to Cost MoneyAround The House

7 New Year’s Resolutions to Make With Your KidsFamily

10 Simple Money Moves to Make Before the New YearFamily

The 3 Golden Rules of Lending to Friends and FamilyBorrow

Does it feel like you're sitting longer in the drive-thru lane at your favorite fast-food restaurant? You're not alone.

Time’s a-ticking — and for far longer than many hungry diners might prefer when they wait in the so-called fast-food drive-thru line.

Fast-food drive-thru windows continue to slow down, according to latest annual survey from QSR magazine. The typical speed of service has slowed to 226.3 seconds. That’s an increase from 221.9 seconds a year ago and 203.3 seconds two years ago.

But the news isn’t all bad. While serving time is getting longer, fast-food restaurants are becoming more accurate in filling orders. Average accuracy rose to 90 percent in this year’s survey. That’s up from 88.8 percent last year, and 87.2 percent two years before.

The study included 11 big fast-food restaurant chains and four fast-casual chains. QSR and SeeLevel HX timed orders and crunched the numbers at more than 1,900 restaurant locations across the U.S. to determine order accuracy and the average drive-thru wait time.

QSR says getting customers through the drive-thru lane as quickly as possible isn’t restaurants’ primary concern. In an interview with CNBC, QSR editor Sam Oches says:

When the restaurants look at the drive-thru, they’re really prioritizing accuracy and the experience over simply getting them out quickly. They recognize that customers are more angry with rude service or inaccurate service, than slower speed of service.

According to the study, these are the top 10 restaurants based on their drive-thru service speed:

  1. Dunkin’ Donuts: 181.03 seconds average wait time
  2. Burger King: 201.18 seconds
  3. KFC: 203.91 seconds
  4. McDonald’s: 208.16 seconds
  5. Taco Bell: 220.11 seconds
  6. Arby’s: 225.31 seconds
  7. Chick-fil-A: 257.64 seconds
  8. Carl’s Jr.: 268.89 seconds
  9. Hardee’s: 273.73 seconds
  10. Starbucks: 299.80 seconds

This is how the restaurants stacked up when their performance is based on order accuracy:

  1. Carl’s Jr.:  96.7 percent accurate
  2. Chick-fil-A: 94.5 percent
  3. Hardee’s: 93 percent
  4. McDonald’s: 92.2 percent
  5. Taco Bell: 91.7 percent
  6. Arby’s: 91.3 percent
  7. Burger King: 90.5 percent
  8. Starbucks: 88.7 percent
  9. Dunkin’ Donuts: 86.9 percent
  10. Wendy’s: 86.9 percent

What do you think of the results? Share your drive-thru comments or experiences below or on our Facebook page.

Stacy Johnson

It's not the usual blah, blah, blah

I know... every site you visit wants you to subscribe to their newsletter. But our news and advice is actually worth reading! For 25 years, I've been making people richer without making their eyes glaze over. You'll be glad you did. I guarantee it!

💰🗣📰

Read Next: How They Make Fast Food Look So Good

Check Out Our Hottest Deals!

We're always adding new deals and coupons that'll save you big bucks. See the deals to the right and hundreds more in our Deals section.

Click here to explore 1,873 more deals!