Fast-Food Drive-Thrus Not Living Up to Their Name

What's Hot

Do This or Your iPhone Bill May SkyrocketSave

23 Upgrades Under $50 to Make Your House Look AwesomeAround The House

Trump Worth $10 Billion Less Than If He’d Simply Invested in Index FundsBusiness

11 Places in the World Where You Can Afford to Retire in StyleMore

What You Need to Know for 2017 Obamacare EnrollmentFamily

8 Things Rich People Buy That Make Them Look DumbAround The House

32 of the Highest-Paid American SpeakersMake

Amazon Prime No Longer Pledges Free 2-Day Shipping on All ItemsMore

More Caffeine Means Less Dementia for WomenFamily

9 Tips to Ensure You’ll Have Enough to RetireFamily

30 Awesome Things to Do in RetirementCollege

5 Spots Where Retirees Can Live for Less Than $40,000Real Estate

10 Ways to Reduce Your Homeowner’s Insurance RatesFamily

10 Ways to Pull Together the Down Payment for a HomeCredit & Debt

Chew on This: The Story Behind Your Hershey’s Halloween TreatsBusiness

Does it feel like you're sitting longer in the drive-thru lane at your favorite fast-food restaurant? You're not alone.

Time’s a-ticking — and for far longer than many hungry diners might prefer when they wait in the so-called fast-food drive-thru line.

Fast-food drive-thru windows continue to slow down, according to latest annual survey from QSR magazine. The typical speed of service has slowed to 226.3 seconds. That’s an increase from 221.9 seconds a year ago and 203.3 seconds two years ago.

But the news isn’t all bad. While serving time is getting longer, fast-food restaurants are becoming more accurate in filling orders. Average accuracy rose to 90 percent in this year’s survey. That’s up from 88.8 percent last year, and 87.2 percent two years before.

The study included 11 big fast-food restaurant chains and four fast-casual chains. QSR and SeeLevel HX timed orders and crunched the numbers at more than 1,900 restaurant locations across the U.S. to determine order accuracy and the average drive-thru wait time.

QSR says getting customers through the drive-thru lane as quickly as possible isn’t restaurants’ primary concern. In an interview with CNBC, QSR editor Sam Oches says:

When the restaurants look at the drive-thru, they’re really prioritizing accuracy and the experience over simply getting them out quickly. They recognize that customers are more angry with rude service or inaccurate service, than slower speed of service.

According to the study, these are the top 10 restaurants based on their drive-thru service speed:

  1. Dunkin’ Donuts: 181.03 seconds average wait time
  2. Burger King: 201.18 seconds
  3. KFC: 203.91 seconds
  4. McDonald’s: 208.16 seconds
  5. Taco Bell: 220.11 seconds
  6. Arby’s: 225.31 seconds
  7. Chick-fil-A: 257.64 seconds
  8. Carl’s Jr.: 268.89 seconds
  9. Hardee’s: 273.73 seconds
  10. Starbucks: 299.80 seconds

This is how the restaurants stacked up when their performance is based on order accuracy:

  1. Carl’s Jr.:  96.7 percent accurate
  2. Chick-fil-A: 94.5 percent
  3. Hardee’s: 93 percent
  4. McDonald’s: 92.2 percent
  5. Taco Bell: 91.7 percent
  6. Arby’s: 91.3 percent
  7. Burger King: 90.5 percent
  8. Starbucks: 88.7 percent
  9. Dunkin’ Donuts: 86.9 percent
  10. Wendy’s: 86.9 percent

What do you think of the results? Share your drive-thru comments or experiences below or on our Facebook page.

Stacy Johnson

It's not the usual blah, blah, blah

I know... every site you visit wants you to subscribe to their newsletter. But our news and advice is actually worth reading! For 25 years, I've been making people richer without making their eyes glaze over. You'll be glad you did. I guarantee it!


Read Next: How They Make Fast Food Look So Good

Check Out Our Hottest Deals!

We're always adding new deals and coupons that'll save you big bucks. See the deals to the right and hundreds more in our Deals section.

Click here to explore 1,681 more deals!