Reply To: Avis Car Rental Poor Customer Service
While I’m not privy to the written agreement you have with Avis, my assumption is it allows them to do what they’re doing. So the trick is to get them to do something they’re not legally required to do: pay the difference so you can rent from one of their competitors.
While there may be techniques you could use to bend Avis your way, from going up the ladder to using Twitter, what I’d probably do at this point is get your refund, rent from Enterprise and remember the way you were treated by Avis the next time you need a rental.
- This reply was modified 8 months, 3 weeks ago by Stacy Johnson.