Reply To: Avis Car Rental Poor Customer Service
What Stacy says is probably true, but in addition, I would go online to Yelp, or Twitter or another rating site, and tell this story, with as much detail as you can. I would also go to the Ford website, or talk to a Ford dealer and see if that model of van WAS actually recalled, and how long that recall repair would have taken (it’s worth a look to see if they lied to you). I took to Yelp after a dispute with Quicken Loans, and had been asking for a reasonable solution, and Quicken Loans finally came through. I then amended my original Yelp to reflect that (only fair). I would also write a letter to Avis corporate headquarters, again with all the details you can include, and see if they respond. Overall, this will cost you a stamp and some time, but it may get you a result. Good luck.