Got a Credit Report Problem? Let’s Talk

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The government can now help settle disputes between you and a credit reporting agency. Here's what you can complain about, and how.

The Consumer Finance Protection Bureau has begun accepting complaints about credit reports (not scores)…

Credit reporting touches the financial lives of nearly each and every American. Credit reports affect whether or not you are able to get a credit card, a home loan, an auto loan, or a student loan, the ability to rent an apartment or get hired, and even tasks as simple as getting a cell phone or electricity for your home. It also can affect how affordable or expensive those things are for you.

Starting today, we can help consumers with individual-level complaint assistance on issues with their credit report. The types of complaints we can work on include:

  • Incorrect information on a credit report
  • A consumer reporting agency’s investigation
  • Improper use of a credit report
  • Being unable to get a copy of a credit score or file
  • Problems with credit monitoring or identify protection services.

Of course, they want you to file a complaint with the credit reporting agency first. But if that doesn’t work, you can now go over the CRA’s head and straight to the government. They also take complains about credit cards, mortgages, bank accounts and services, private student loans, car loans and other consumer loans.

If you do file a complaint with the CFPB, drop us a line. We’re curious to hear how well they resolve consumer issues.

Stacy Johnson

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