Hotels Are (Mostly) Doing it Right

What's Hot

Do This or Your iPhone Bill May SkyrocketSave

23 Upgrades Under $50 to Make Your House Look AwesomeAround The House

Trump Worth $10 Billion Less Than If He’d Simply Invested in Index FundsBusiness

11 Places in the World Where You Can Afford to Retire in StyleMore

What You Need to Know for 2017 Obamacare EnrollmentFamily

8 Things Rich People Buy That Make Them Look DumbAround The House

32 of the Highest-Paid American SpeakersMake

Amazon Prime No Longer Pledges Free 2-Day Shipping on All ItemsMore

More Caffeine Means Less Dementia for WomenFamily

9 Tips to Ensure You’ll Have Enough to RetireFamily

30 Awesome Things to Do in RetirementCollege

5 Spots Where Retirees Can Live for Less Than $40,000Real Estate

10 Ways to Reduce Your Homeowner’s Insurance RatesFamily

10 Ways to Pull Together the Down Payment for a HomeCredit & Debt

Chew on This: The Story Behind Your Hershey’s Halloween TreatsBusiness

A new study shows that hotel guest satisfaction has reached a new high, but the millennials are hard to please.

Travelers are happier with hotels than they have been in years.

That’s according to the latest North American hotel guest satisfaction survey by J.D. Power. The annual survey shows that improvements in facilities and services have helped boost hotel guest satisfaction to its highest level since 2006. More than 67,000 hotel guests in Canada and the U.S. were surveyed for the report.

On a 1,000-point scale, overall guest satisfaction for 2014 is at 784, up 27 points from 2012. Hotel guests rank their satisfaction in eight hotel categories, including luxury, midscale and budget, as well as seven factors: reservation process, check-in/checkout, guest rooms, food and beverages, hotel services, hotel facilities, and rates and fees.

The survey shows that the millennial crowd (Generation Y) is the most critical of hotels, especially when it comes to interactions with hotel staff. In a press release, Rick Garlick, global travel and hospitality practice lead at J.D. Power, said:

We also find that satisfaction is more than 300 points lower among Gen Y guests who have a low opinion of staff than among Gen Y guests who have a high opinion of the hotel staff, while that difference is much smaller among those in other generation groups. Hoteliers have the opportunity to improve both satisfaction and loyalty rates by simply focusing on improving their staff interactions with Gen Y guests.

According to USA Today, Garlick said hotel guests are increasingly happy with hotels that have upgraded their facilities and amenities. “We’ve just seen a lot of rebounding from the recession when renovations were put off and service cuts were realized by the guests,” Garlick said.

Somewhat surprisingly, just 12 percent of people said they select a hotel primarily based on price, a 7 percentage point drop from 2013. Hotel guests’ biggest complaints are dirty rooms and issues with Internet connectivity.

The top-scoring hotel brands in each category are:

  • Four Seasons (luxury) — 886.
  • Kimpton (upper upscale) — 847.
  • Hilton Garden Inn (upscale) — 836.
  • Holiday Inn (midscale full service) — 793.
  • Drury Hotels (midscale) — 855.
  • Microtel (economy/budget) — 751.
  • Homewood Suites by Hilton (upper extended stay) — 843.
  • Candlewood Suites (extended stay) — 804.

Click here to see how other hotel brands stacked up on the survey.

Polite and helpful staff and cleanliness can make or break a hotel stay for me.

What about you? What is your biggest hotel gripe? And what’s your favorite hotel? Share your comments below or on our Facebook page.

Stacy Johnson

It's not the usual blah, blah, blah

I know... every site you visit wants you to subscribe to their newsletter. But our news and advice is actually worth reading! For 25 years, I've been making people richer without making their eyes glaze over. You'll be glad you did. I guarantee it!


Read Next: 7 Ways to Save More at Big Lots

Check Out Our Hottest Deals!

We're always adding new deals and coupons that'll save you big bucks. See the deals to the right and hundreds more in our Deals section.

Click here to explore 1,710 more deals!