How a Few Minutes on the Phone Can Save $500 on Your Cable Bill

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Sometimes all you have to do is ask. But it helps if you have a legitimate complaint you're ready to leave over.

A writer for Consumer Reports knocked $480 off his annual cable expenses during a phone call with customer service.

He didn’t use his work affiliation to get the deal. He used a technique anybody can: Call, mention the competition’s deals, and ask for a reason to stick around.

Check out this short video showing how Money Talks News founder Stacy Johnson did it and saved $90 in a 15-minute call:

CR writer Paul Reynolds made out even better on his combo package — more than $40 a month off on his TV, Internet and phone bill for a year.

He had a legitimate complaint: The cable company hadn’t shown up for a scheduled service appointment. He also knew the competition was expanding into his area, and mentioned to the rep that he might switch.

Reynolds recommends talking with the cancellation department or a “customer-retention specialist,” something your cable company may have another name for. They’re more likely than regular customer service reps to have the authority to cut a deal.

CR even has a script to help you haggle. Success isn’t guaranteed, but it doesn’t hurt to try.

Stacy Johnson

It's not the usual blah, blah, blah

I know... every site you visit wants you to subscribe to their newsletter. But our news and advice is actually worth reading! For 25 years, I've been making people richer without making their eyes glaze over. You'll be glad you did. I guarantee it!

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