Sometimes all you have to do is ask. But it helps if you have a legitimate complaint you're ready to leave over.
A writer for Consumer Reports knocked $480 off his annual cable expenses during a phone call with customer service.
He didn’t use his work affiliation to get the deal. He used a technique anybody can: Call, mention the competition’s deals, and ask for a reason to stick around.
Check out this short video showing how Money Talks News founder Stacy Johnson did it and saved $90 in a 15-minute call:
CR writer Paul Reynolds made out even better on his combo package — more than $40 a month off on his TV, Internet and phone bill for a year.
He had a legitimate complaint: The cable company hadn’t shown up for a scheduled service appointment. He also knew the competition was expanding into his area, and mentioned to the rep that he might switch.
Reynolds recommends talking with the cancellation department or a “customer-retention specialist,” something your cable company may have another name for. They’re more likely than regular customer service reps to have the authority to cut a deal.
CR even has a script to help you haggle. Success isn’t guaranteed, but it doesn’t hurt to try.