How to Avoid Waiting on Hold

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Companies use robots to keep you waiting for customer service. But what if you had your own robot?

Yesterday, social networking site Reddit helped popularize a free service that came out last year called FastCustomer. As a user there put it, “There’s a website/app that calls customer service for you, navigates the phone tree, waits on hold, and rings your phone only when a rep is available. They have an expanding directory of over 3,000 companies. And it’s free.”

You can do it by text message, an app for iPhone/Android/Kindle, or through Google Chrome. The compatible businesses include phone and cable companies (of course), airlines, banks, retailers – just check out the searchable list.

Have you tried it? Let us know how you like it.

Stacy Johnson

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