Americans More Loyal to Their Service Providers

What's Hot


Shoppers Boycott Businesses Selling Trump-Branded ProductsBusiness

5 Reasons to Shop for a Home in DecemberFamily

Giving Thanks: Why Foreigners Find America AmazingAround The House

Why Washing Your Turkey Can Make You IllFamily

50 Best Gifts Under $25 for Everyone on Your ListFamily

Pay $2 and Get Unlimited Wendy’s Frosty Treats in 2017Family

What the Richest 1 Percent Earns in Every StateFamily

10 Ways to Retire Earlier Than Friends on the Same SalaryGrow

The 10 Best Ways to Blow Your MoneyCredit & Debt

7 Foods That Can Lengthen Your LifeFamily

The 50 Hottest Toys of the Past 50 YearsFamily

7 Government Freebies You Can Get TodayFamily

For the first time in years, fewer customers are switching service providers like utilities and telephone companies. But that doesn't mean we're getting the best deals for our money.

From banks to airlines to cell phone carriers, more Americans have been more loyal to their service providers lately. Last year, 64 percent of us switched at least one of our providers in categories like utilities, Internet providers, and wireless carriers – but that’s down 5 percent from 2009.

In fact, 2010 was the first year that service-switching dropped after rising for years, according to tech consulting company Accenture, which polled 5,800 consumers in 17 countries. Its “2010 Global Consumer Research Survey” [PDF] asked about brand loyalty to services ranging from cable TV to airlines to life insurance. It found…

  • The drop in switching customers doesn’t mean we’re necessarily pleased with our bank tellers and flight attendants: “On the contrary, satisfaction with customer service has decreased since 2009 in each of 11 characteristics measured – from having customer service available at convenient times to accessing service through multiple channels. Additionally, consumers continue to have higher expectations for customer service.”
  • Price isn’t everything: “More than half of global consumers (54 percent) are not willing to compromise on levels of customer service, product options, product quality and frequency of communications with companies in exchange for lower prices. Additionally, the percentage of consumers who identified price as the reason for selecting a new provider declined from 75 percent in 2009 to 57 percent in 2010.”

Here at Money Talks News, however, saving money is still pretty darn important. So if you’re unhappy enough with any of your service providers to consider switching, these are the top posts we suggest you read first to be sure you get your money’s worth…

Stacy Johnson

It's not the usual blah, blah, blah

I know... every site you visit wants you to subscribe to their newsletter. But our news and advice is actually worth reading! For 25 years, I've been making people richer without making their eyes glaze over. You'll be glad you did. I guarantee it!

💰🗣📰

Read Next: 7 Simple, Free Moves Guaranteed to Make You Richer

Check Out Our Hottest Deals!

We're always adding new deals and coupons that'll save you big bucks. See the deals to the right and hundreds more in our Deals section.

Click here to explore 1,737 more deals!