Your bank may excuse out-of-network ATM fees and late fees if you were affected by Sandy.
Citibank is closing branches in “flood-prone areas of New York City” and will drop out-of-network ATM surcharges for customers, the Wall Street Journal reports.
Wells Fargo closed most of its branches in Maryland, Virginia, Washington, D.C., Delaware, Pennsylvania, New York, New Jersey and Connecticut, Ruben Pulido, a bank spokesperson, told the Jacksonville Business Journal on Tuesday. The bank is offering relief from late fees from October 29 through November 1 and waiving out-of-network ATM fees for customers in affected areas, according to CNBC.
Bank of America — which closed all of its branches in the New York area on Monday, according to the Charlotte Business Journal — announced that customers who incurred late fees because of the storm should contact the bank to have these fees dropped. Bank of America’s spokesman Mark Pipitone told Time: “We will even refund fees for customers using other banks’ ATMs to withdraw cash in the hardest hit states if contacted.”
Not all banks are being proactive or generous about it. Capital One is only waiving fees on a “case-by-case” basis, and TD Bank customers have to request fee waivers. But whatever your bank, it can’t hurt to ask.