It's the end of the line for the Galaxy Note 7 smartphone. Samsung has decided to permanently cease production and sales of the cellphone.
It’s the end of the line for the Galaxy Note 7 smartphone. Samsung has decided to permanently cease production and sales of the cellphone that has burst into flames on several occasions.
The decision comes after a highly publicized series of incidents in which both the original phones and their replacements caught on fire. One replacement phone began smoking while a passenger was on board an airplane.
Last month, Samsung recalled 2.5 million of the smartphones as it attempted to correct the problem of their batteries overheating. Despite changing battery suppliers and updating software, phones continued to smoke and burn.
Samsung underscored the danger posed by the Galaxy Note 7 on Monday, when the South Korean company urged all owners of the smartphones to stop using both the original phones and their replacements.
CNN Money reports that Samsung is giving its South Korean customers until the end of the year to exchange Galaxy Note 7 phones for another smartphone. Thus far, it is not clear whether that offer will be extended to customers in the U.S. and other markets.
Currently, Samsung is making the following offer to Galaxy Note 7 owners:
- Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices; or
- Contact your point of purchase to obtain a full refund.
Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets
NPR reports that the top four telecom companies in the U.S. — Verizon, AT&T, T-Mobile and Sprint — are offering to replace Galaxy Note 7 phones.
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