Spirit Airlines Ditches Toll-Free Line

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The airline known for its many fees got rid of its toll-free number for customers, so calling to ask for help or advice might cost you.

No free bags. No free food. And now, no free phone calls.

Spirit Airlines has quietly dropped its toll-free number in favor of a batch of numbers with an 801 area code, the South Florida Business Journal says.

The airline was the first to adopt a carry-on bag fee, which is a minimum of $25 but could be as much as $100 if you wait until you get to the airport. (That idea has been copied by Allegiant and, just last week, Frontier.)

“Customers are now able to choose from a selection of dedicated numbers depending on their calling needs, which provides a more efficient and better overall customer experience,” a Spirit spokeswoman told the paper.

The change will hurt land-line phone users more than those with cellphone plans, which usually don’t charge extra for long-distance calling. It could cost as much as 18 cents per minute on land lines.

It’s just the latest in Spirit’s ongoing fee-for-all. Here’s a full list of Spirit’s fees, which number in the dozens. (Note that bag fees are one-way.) Fox News highlighted some of the most outrageous ones, including a fee to print your boarding pass and one to sit closer to the front — not first class, just closer to the exit.

Spirit competitors JetBlue, AirTran and Frontier all still have toll-free lines, the South Florida Business Journal said.

Stacy Johnson

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