This post comes from Bob Sullivan at partner site Credit.com.
How often do I get to combine my favorite topics — consumer behavior, beer, hockey, and ripoffs — in the same story! Hockey fans (of course, hockey fans) in Idaho have sued a hockey arena for allegedly using differently shaped but equal-volume plastic cups for their small ($4) and large ($7) sizes.
Thanks, Idaho Statesman, for being all over this story.
A YouTube video produced by hockey-and-beer fans Heath and Gwen Hunt pours out the convincing evidence, as they pour the contents of one tall and thin cup into the other, short and fat cup, and the volume is clearly similar.
The area has responded to a social media-driven outcry and half a million YouTube views, and ordered larger beer cups. Now that’s what I call a happy ending.
“It was recently brought to our attention that the amount of beer that fits in our large (20-ounce) cups also fits in our regular (16-ounce) cups. The differentiation in the size of the two cups is too small,” wrote Eric Trapp, the president of the Idaho Steelheads and CenturyLink Arena, in a post on the team’s Facebook page. “To correct that problem, we’re purchasing new cups for the large beers that will hold 24 ounces, instead of 20, for the remainder of this season to provide better value to our fans. As we do every offseason, we’ll evaluate our entire concessions menu for next season over the summer.”
These kinds of optical illusions are a common staple in the war that is consumers vs. retailers. Humans are actually very bad at judging volume, for example. Tell the truth: Aren’t you surprised the cups are equal?
And, of course, shrinking volume on items we love is a time-tested, sneaky way for companies to make more money from us. (Go ahead, try to find an actual quart jar of ANYTHING these days.) Rather than raise the price, they shrink the item, a technique sometimes called inflation by degradation. My friend Ed Dworsky covers this issue all the time at Mouseprint.org.
Let this be a lesson to you: Buy beer from bartenders you trust.
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