Study Names ‘Most Hated’ Credit Card Companies

What's Hot

How to Cut the Cable TV Cord in 2017Family

8 Major Freebies and Discounts You Get With Amazon PrimeSave

8 Creative Ways to Clear ClutterAround The House

Study: People Who Curse Are More HonestFamily

This Free Software Brings Old Laptops Back to LifeMore

Pay $2 and Get Unlimited Wendy’s Frosty Treats in 2017Family

The 3 Golden Rules of Lending to Friends and FamilyBorrow

6 Reasons Why Savers Are Sexier Than SpendersCredit & Debt

Resolutions 2017: Save More Money Using 5 Simple TricksCredit & Debt

Porta-Potties for Presidential Inauguration Cause a StinkFamily

Protecting Trump Will Cost Taxpayers $35 MillionFamily

7 New Year’s Resolutions to Make With Your KidsFamily

5 New Year’s Resolutions That Will Pay Off 10 Years From NowCollege

10 Tasty Alcohol-Free Drinks That Adults Will LoveFamily

10 Simple Money Moves to Make Before the New YearFamily

Could Your Pet Benefit From Marijuana-Laced Treats?Family

The Consumer Financial Protection Bureau has received more than 3,500 complaints about one provider.

If credit card companies earned a letter grade based on the number of complaints their customers voiced about them to the Consumer Financial Protection Bureau, Citibank would get a big fat “F.”

According to Millennial Personal Finance — which recently released its list of the Most Hated Credit Card Providers of 2016 — the CFPB has received 3,770 credit card-related complaints about Citibank so far this year — earning the bank a spot at the top of the naughty list for card companies.

The list is based solely on an analysis of more than 16,000 credit card complaints consumers filed with the CFPB.

David Chen, founder of Millennial Personal Finance, says with countless credit card options to choose from these days — many with nearly identical interest rates, benefits and rewards — it might help consumers to consider the experiences of other customers before selecting a card company. In an email to Money Talks News, Chen writes:

Consumers should be wary of companies that have many complaints against them, as they may run into the same issue.

According to Chen, based on CFPB complaints, these are the 20 credit card providers with the most complaints this year:

  1. Citibank: 3,770 complaints
  2. JPMorgan Chase & Co.: 2,117
  3. Capital One: 2,071
  4. Synchrony Financial: 1,567
  5. American Express: 1,558
  6. Bank of America: 1,526
  7. Barclays: 840
  8. Wells Fargo: 839
  9. Discover: 776
  10. U.S. Bancorp: 473
  11. TD Bank: 345
  12. USAA: 232
  13. HSBC Bank: 105
  14. First National Bank of Omaha: 100
  15. PNC Bank: 90
  16. Navy FCU: 87
  17. Fifth Third Financial Corp.: 66
  18. BBVA Compass: 52
  19. SunTrust: 49
  20. Synovus: 39

Click here for tips on how to choose the right credit card for you.

Based on your experiences, which credit card provider is best (or worst)? Share your thoughts below or on our Facebook page.

Stacy Johnson

It's not the usual blah, blah, blah

I know... every site you visit wants you to subscribe to their newsletter. But our news and advice is actually worth reading! For 25 years, I've been making people richer without making their eyes glaze over. You'll be glad you did. I guarantee it!


Read Next: 8 Ways to Get Your FICO Score for Free

Check Out Our Hottest Deals!

We're always adding new deals and coupons that'll save you big bucks. See the deals to the right and hundreds more in our Deals section.

Click here to explore 1,906 more deals!