Why You Are Waiting Longer at Starbucks

What's Hot


5 Reasons to Shop for a Home in DecemberFamily

Shoppers Boycott Businesses Selling Trump-Branded ProductsBusiness

15 Things You Should Always Buy at a Dollar StoreMore

Giving Thanks: Why Foreigners Find America AmazingAround The House

New Email Phishing Scam Targets Amazon ShoppersMore

50 Best Gifts Under $25 for Everyone on Your ListFamily

Why Washing Your Turkey Can Make You IllFamily

Pay $2 and Get Unlimited Wendy’s Frosty Treats in 2017Family

The 7 Worst Things to Buy at a Dollar StoreMore

What the Richest 1 Percent Earns in Every StateFamily

10 Ways to Retire Earlier Than Friends on the Same SalaryGrow

The 10 Best Ways to Blow Your MoneyCredit & Debt

The 50 Hottest Toys of the Past 50 YearsFamily

30 Awesome Things to Do in RetirementCollege

It's a story where nobody is happy: Customer wait times at Starbucks are rising, and barista tips are falling. Find out what's going on.

It’s a story where nobody is happy: Customer wait times at Starbucks are rising, and barista tips are falling.

Some employees who want to work cannot find shifts at all; other employees say they are working until they are “exhausted.”

This is the new reality at many Starbucks locations, according to a BuzzFeed news report. Employees are so disgruntled that more than 13,000 have signed a petition decrying “some of the most extreme labor cuts in Starbucks history,” says a separate CBS MoneyWatch report.

According to these employees, Starbucks began dramatically trimming back on worker shifts earlier this summer. CBS reports that one employee posted the following on Facebook:

“My store gets crazy busy with it being tourist season and being by the beach and Starbucks is making it to where there is 3 people on what usually is a 6 person floor. We’re exhausted and need more people.”

For its part, Starbucks contends nothing has changed in regard to its labor strategy. A spokesperson told BuzzFeed that managers handle staffing as needed at each individual store.

But Starbucks’ employees — including some managers — are telling a different story. CBS reports that the employee petition lays out several grievances:

“Tips are in major decline. When you factor that in with actual take home pay, it’s a scary place to be,” the petition said. “Hours are becoming more elusive as store managers hire 10-20 employees at 20-25 hours a week, sacrificing tenured employees.”

And as the number of employees working the floor falls, customers are noticing longer wait times. One customer called for change after posting on social media that he had to wait 25 minutes for a latte, which he deemed a “new low in customer service,” according to BuzzFeed.

CBS says it is unclear why Starbucks would cut back on worker shifts. However, Starbucks reported slowing sales growth in the second quarter. The slowdown may have been the result of controversy surrounding Starbucks’ revamped loyalty program.

In addition, labor costs may be a factor. Starbucks intends to raise worker wages in October. And almost precisely one year ago, Starbucks reported that store operating expenses rose more than 18 percent due to “investments in our store partners (employees).”

That was a fancy way of acknowledging Starbucks’ wage hikes in response to minimum wage laws passed in Seattle, Los Angeles and San Francisco, CNN Money reported at the time.

Have you noticed longer wait times at Starbucks? Let us know by commenting below or on our Facebook page.

Stacy Johnson

It's not the usual blah, blah, blah

I know... every site you visit wants you to subscribe to their newsletter. But our news and advice is actually worth reading! For 25 years, I've been making people richer without making their eyes glaze over. You'll be glad you did. I guarantee it!

💰🗣📰

Read Next: 6 Ways to Get Your Official FICO Score Free

Check Out Our Hottest Deals!

We're always adding new deals and coupons that'll save you big bucks. See the deals to the right and hundreds more in our Deals section.

Click here to explore 1,757 more deals!