Photo by VGstockstudio / Shutterstock.com
Crazy as it sounds, shopping for a vacuum can require as many decisions as buying a car. In both cases, you must:
- Set a budget for the purchase.
- Decide what type is right for you.
- Research the many brands and models to find the best product for you.
Organizations like J.D. Power make your research process easier, though. The market research firm’s latest annual study of vacuum customer satisfaction reveals which vacuum brands consumers themselves like the best.
More than 7,900 consumers were polled for the study. All of them had purchased a vacuum in the previous 12 months.
J.D. Power then rated vacuums based on five factors it considers key to customer satisfaction:
- Ease of use
Overall customer satisfaction for the upright vacuums included in the study averaged 832 on a 1,000-point scale.
Two brands earned above-average scores for overall satisfaction with upright-style vacuums this year. They are:
Overall satisfaction for canister vacuums averaged 826.
Four brands earned above-average scores in this category:
Overall satisfaction for stick vacuums averaged 820.
Two brands earned higher scores in this category:
Brands to avoid?
Not all brands make every type of vacuum. But three brands that do make upright, canister and stick vacuums earned below-average overall customer satisfaction scores for all three types of vacuums.
These brands are:
- Dirt Devil
Do you have a vacuum you would rate highly for customer satisfaction? Tell us about it below or over on our Facebook page.