The 9 Best Home Insurers for Customer Satisfaction

Satisfied homeowners insurance customers
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Home insurance is one of life’s necessary evils. Everybody hates paying the premiums, but you sure are glad the coverage is there when disaster strikes.

So, finding the right home insurance company is important. Some companies are better than others, and a few stand out among the best.

At the top of the heap is Country Financial, which ranks first in overall customer satisfaction in J.D. Power’s 2020 U.S. Home Insurance Study.

Country Financial narrowly beat out No. 2-ranked Amica Mutual by 2 points — ending Amica’s 18-year streak as the top-rated home insurer in J.D. Power’s study.

The 2020 study measured overall customer satisfaction based on five factors:

  • Interaction
  • Policy offerings
  • Price
  • Billing process and policy information
  • Claims

J.D. Power notes it found that the key to long-term relationships between insurers and homeowners “has less to do with low price and more to do with great service and reputation.”

Among all the home insurers included in the 2020 study, the average overall customer satisfaction score is 823 out of 1,000 points.

Nine companies earned above-average scores. They are:

  • Country Financial: Overall customer satisfaction score of 855 out of 1,000 points
  • Amica Mutual: 853
  • Auto-Owners Insurance: 843
  • Erie Insurance: 839
  • The Hartford: 832
  • Allstate: 829
  • State Farm: 829
  • CSAA Insurance Group: 825
  • MetLife: 824

An additional 13 home insurance providers earned below-average scores, with National General earning the lowest score — 748 out of 1,000.

The USAA financial services company actually led Country Financial with its score of 889, but it was excluded from J.D. Power’s rankings because USAA is open only to U.S. military members and their families.

To view how a particular insurer ranked, check out J.D. Power’s announcement about the study and scroll down to the graphic illustrating the ranking for homeowners insurance companies.

Cutting the cost of home insurance

Looking for a great deal on home insurance? One overlooked way to save is to join the right organization.

As we report in “Want a Home Insurance Discount? Join Any of These 4 Organizations“:

“Various organizations offer their members discounts on such things as eye care, car insurance and homeowners insurance.”

For more ways to save, check out “8 Ways to Slash the Cost of Homeowners Insurance.”

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