This Is the Top Home Insurer — for 18 Years Running

This Is the Top Home Insurer — for 18 Years Running
Photo by ESB Professional /

Home insurance is one of life’s necessary evils. Everybody hates paying the premiums, but you sure are glad the coverage is there when disaster strikes.

So, finding the right home insurance company is important. Some companies are better than others, and a few stand out among the best.

At the top of the heap is Amica Mutual, which ranks first in customer satisfaction for the 18th straight year in J.D. Power’s latest annual U.S. Home Insurance Study.

Amica’s remarkable winning streak is a bright spot in a somewhat discouraging report on home insurance trends. According to J.D. Power:

  • The 2019 study found that customer satisfaction with home insurance dipped for the first time since 2015. J.D. Power says lower scores for customers’ experience interacting with their home insurers, and lower scores for their experience with claims, were largely responsible for the decline in overall satisfaction.
  • J.D. Powers reports that 74% of homeowners insurance customers say the industry needs improvement — and 13% believe “radical improvement” is necessary.

According to Robert M. Lajdziak, senior consultant with J.D. Power Insurance Intelligence:

“Home insurance seems to be approaching an inflection point as customers expect more value for their premiums — and have demonstrated they are willing to switch insurance companies for it.”

Among all the home insurers included in the study, the average overall customer satisfaction score is 816 out of 1,000 points.

Five companies earned above-average scores. They are:

  1. Amica Mutual: Overall customer satisfaction score of 845 out of 1,000
  2. Erie Insurance: 838
  3. Auto Club of Southern California Insurance Group: 833
  4. State Farm: 831
  5. Auto-Owners Insurance: 826

An additional 18 home insurance providers earned below-average scores, with UPC Insurance earning the lowest score — 747 out of 1,000.

The USAA financial services company actually led Amica Mutual with its score of 878, but it was excluded from J.D. Power’s rankings because USAA is open only to U.S. military members and their families.

To view how a particular insurer ranked, check out J.D. Power’s announcement about the study and scroll down to the graphic illustrating the ranking for homeowners insurance companies.

Cutting the cost of home insurance

Looking for a great deal on home insurance? One overlooked way to save is to join the right organization.

As we report in “Want a Home Insurance Discount? Join Any of These 4 Organizations“:

“Various organizations offer their members discounts on such things as eye care, car insurance and homeowners insurance.”

Sometimes, you can also save by bundling your policies.

J.D. Power notes that folks who bundle auto and home insurance with one insurer have higher customer satisfaction than those who do not.

They also are especially likely to get policy discounts, online access to policy information and proactive contacts at least annually, according to J.D. Power.

For more ways to save, check out “8 Ways to Slash the Cost of Homeowners Insurance.”

What do you think of your home insurance company? Sound off in comments below or on our Facebook page.

Find cheaper car insurance in just minutes

Getting a better deal on car insurance doesn't have to be hard. You can have The Zebra, an insurance comparison site compare quotes in just a few minutes and find you the best rates. Consumers save an average of $368 per year, according to the site, so if you're ready to secure your new rate, get started now.

Read Next
15 Ways to Stretch Your Dollars in Retirement
15 Ways to Stretch Your Dollars in Retirement

Getting older presents new ways to save money. Study these strategies to make your golden years more golden.

The 3 Worst Money Mistakes You Are Making at the Gas Station
The 3 Worst Money Mistakes You Are Making at the Gas Station

Beware these cash-guzzling missteps when you stop at any gas station.

7 Brilliant Bulk-Buy Items on Amazon
7 Brilliant Bulk-Buy Items on Amazon

Every household should have these products on hand. Buying them in bulk on Amazon saves you cash.

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started


Our Policy: We welcome relevant and respectful comments in order to foster healthy and informative discussions. All other comments may be removed. Comments with links are automatically held for moderation.