Traditional travel agents are a dying breed, and yet Americans are increasingly turning to travel agencies to book their tickets and to make reservations. How is this possible?
People are using online travel portals, which are basically just highly automated travel agents. These sites, such as Expedia and Travelocity, trade the hands-on service of a traditional travel agency for rock-bottom prices possible through automation and volume. Unfortunately, these low prices can come at a cost. When a trip is booked on an online portal, there are several issues that can arise.
Here are five problems that users of online travel agencies can face, and some tips on fixing them or avoiding them in the first place…