Are Starbucks' customers getting stiffed with too much ice in their icy beverages? This lawsuit is making that claim.
Iced Starbucks drinks leave Stacy Pincus hot around the collar.
Pincus is suing Starbucks for more than $5 million, accusing the coffee giant of overdoing the ice in its iced drinks so it can underfill the cups with the actual beverage, The Chicago Tribune reports.
Starbucks’ cold drink cups have three black lines on the outside that are intended to be fill lines for the beverage, and baristas typically fill the rest of the cup with ice. The lawsuit states that liquid filled to the top black line on a Venti cup typically only gives a customer 14 ounces of beverage, even though the stated ounce total on the menu is 24.
According to the complaint, Pincus is accusing Starbucks of false advertising, fraud and unjust enrichment, and she even goes as far as describing the iced drinks as “defective.”
Starbucks said Pincus’s complaint is without merit.
“Our customers understand and expect that ice is an essential component of any ‘iced’ beverage. If a customer is not satisfied with their beverage preparation, we will gladly remake it,” spokesman Reggie Borges said in a statement.
Pincus is seeking class-action status for her complaint.
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