There are fantastic vacation rentals available out there, but lots of scams too. Here's what to know before you book.
Summer is almost here. Rather than stuff your family into a single hotel room for vacation, you may be tempted to rent an entire house instead.
Before you send off money, make sure you know how to protect your finances and family from shady rental operators.
Vacation rental ripoffs tend to be variations on two themes:
One, the person you’re dealing with doesn’t actually own the property. Instead, he or she has lifted the photos and a listing from another website. Typically, you get a contract to sign and return along with a security deposit. When you show up, luggage in hand, you are out of luck while the fraudster disappears with the deposit.
Two, you have a place to stay, but the home was misrepresented by the owner and not at all what you were expecting.
Either way, here are seven tips to help avoid vacation-time disappointment:
1. Use a service that verifies properties and owners
Photo by Homeaway
Websites such as Airbnb, Vacation Rentals by Owner and Homeaway make it easy for travelers to connect with property owners in prime vacation spots. In addition, these sites often have built-in fraud protection features. For example:
- The sites provide secure methods of payment.
- Owners and properties can be verified and typically have been reviewed by other renters.
- Rentals may come with money-back guarantees.
Benefits will vary by site, so check the fine print. Even these protections can’t weed out all the fraudsters. Do your homework by checking reviews and talking with the owner.
Another option is to go through a real estate agent. Many agents in vacation hot spots broker rentals on local homes.
2. Talk to or Skype with the owner
Photo (cc) by Quinn Comendant
If you are not using a service that verifies properties and owners, do not negotiate a rental solely by email. Many scammers don’t even live in the country, so get the owner on the phone and ask a few detailed questions about the property and local attractions. An owner with vague answers to your questions is a clear red flag.
Even better, request that the owner chat with you on Skype or a similar service. Get him or her to take you on a real-time, virtual tour of the property so you can ask questions. This tactic lets you get a better view of the property while also verifying the legitimacy of the listing.
However, be aware that not everyone uses Skype. So, a refusal to video chat shouldn’t necessarily kill the deal on its own.
3. Check public records
Photo (cc) by Kevin Dooley
If you can’t Skype with the owner, do some investigation on Google or another search engine. Look up the address and use Google Street View to confirm the property matches the one advertised. Also, verify distances to beaches, attractions and airports while on the site.
Many municipalities make tax records available online. Try searching for the property on the local government website to confirm that the name of the person you’re talking to matches that on the tax record. Other details, such as the number of bathrooms and bedrooms, or whether or not there’s a pool may also be included in the tax listing.
If the municipality doesn’t have its records online, you may be able to contact the clerk’s office to confirm ownership.
4. Look for reviews and ask for references
Photo (cc) by Henri Bergius
While you’re vetting properties, don’t forget to check online reviews. Some vacation rental websites provide an opportunity to rate the rental property as well as the owner or property manager.
If the property you’re considering doesn’t have any online reviews, ask for references and call them. Again, listen for vague answers; they could indicate the reference is simply a friend of the scammer.
5. Pay with a credit card
Photo (cc) by 401 (K) 2012
Paying with a credit card is your best bet to avoid being out money because of a shady vacation rental. If your rental ends up being a scam, you can dispute the charge and dramatically limit your liability.
When you’re instructed to wire a deposit via Western Union, it’s time to run for the hills. Don’t send a check or cash either. And while your debit card offers fraud protection, it could be some time before the money makes its way back into your account.
6. Trust your gut
Photo (cc) by Maria Morri
Throughout the whole process of shopping for a rental property, it’s important to trust your gut.
Does the owner seem shady?
Are there inconsistencies between the property details and what you see on Google Street View?
Is it an unbelievably good deal?
Scammers are betting on that last point. Ripoff rentals are usually priced at a bargain-basement rate in the hope that your excitement for the deal will push aside the nagging feeling that something isn’t quite right.
Remember, if the rental you’re considering is significantly cheaper than everything else in the area, there is probably a reason for that.
7. Stick with what you know
Photo (cc) by VisitCentralFL
Finally, when you find a rental you love, use it again and again. Make it a family tradition to return to the same spot for an annual rendezvous. Variety may be the spice of life, but there is a lot to be said for what’s tried and true.
What’s your experience hunting down vacation rentals? Share with us in comments below or on our Facebook page.
Ari Cetron contributed to this post.