Life-Saving Robocalls?

Most people find automated calls an obnoxious inconvenience. But here’s a case where they help.


Next Avenue explains…

Traditionally, when most stores learn that a product they sell has been recalled, they pull it off the shelves and post signs to alert customers. But some supermarkets and retailers are now also digging through their sales data, using loyalty card and membership information to pinpoint customers who may have purchased the recalled items. Then they robocall them with the appropriate alerts. Such a positive use of what, until now, I had considered two modern-day evils — robocalls and data mining — has made me rethink my contempt.

You can also check for recalls and get automatic notifications at the Food and Drug Administration website.

Stacy Johnson

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