Americans Are Pretty Happy Fliers So Far in 2016

Photo by View Apart /

Airlines are doing a better job of keeping fliers happy this year.

That’s according to a new air travel consumer report from the U.S. Department of Transportation, which revealed that travelers filed 12.2 percent fewer complaints during the first half of 2016 than they did during the same period in 2015. Overall, complaints dropped from 9,542 at this time last year to 8,376 this year.

The DOT says fliers have griped less about delays and canceled or missed flights. Consumers have also had fewer complaints about customer service, airfare, ticketing and boarding.

Meanwhile, the number of complaints about airline discrimination and airlines’ treatment of disabled customers both rose during the first half of 2016.

It’s worth noting that any complaints DOT received as a result of Delta Air Line’s massive computer outage earlier this month — which created chaos for travelers and airports across the globe, leading to the delay or cancellation of thousands of flights — were not included, since the report only goes through June.

The DOT says ExpressJet and Southwest fared the best in this report, with both airlines earning less than one complaint per 200,000 customers, CNN Money reports. American Airlines and United each had 2.4 complaints per 100,000 fliers.

The DOT says these airlines had the highest on-time performance during the first six months of 2016:

  1. Hawaiian Airlines: 91.1 percent
  2. Alaska Airlines: 86.4 percent
  3. SkyWest Airlines: 84.6 percent

Based on consumer complaints, if you want to reach your destination on time, you may want to avoid the following airlines, which had the lowest on-time arrival rate for the first half of this year:

  1. American Airlines: 72.4 percent
  2. Virgin America: 72.6 percent
  3. Spirit Airlines: 73 percent

Which airline is your favorite to fly? Sound off below or on our Facebook page.

How to find cheaper car insurance in minutes

Getting a better deal on car insurance doesn't have to be hard. You can have The Zebra, an insurance comparison site compare quotes in just a few minutes and find you the best rates. Consumers save an average of $368 per year, according to the site, so if you're ready to secure your new rate, get started now.

10 Ways to Nail Savings on Your Remodeling Project
10 Ways to Nail Savings on Your Remodeling Project

Here’s how to save on your next remodeling project with discounted materials and more tips and tricks.

13 Smart Tricks to Organize Every Room of Your Home
13 Smart Tricks to Organize Every Room of Your Home

Get your household organized with these brilliant and inexpensive tricks.

5 Ways Anyone Can Save on Out-of-Pocket Health Care Costs
5 Ways Anyone Can Save on Out-of-Pocket Health Care Costs

Here’s how to lower your health care costs without skimping on care.

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Add a Comment

Our Policy: We welcome relevant and respectful comments in order to foster healthy and informative discussions. All other comments may be removed. Comments with links are automatically held for moderation.