And America’s Favorite Cellphone Model Is …

The top-ranked cellphones have one surprising characteristic in common. Find out more about this feature.

And America’s Favorite Cellphone Model Is … Photo (cc) by pabak sarkar

Bigger is apparently better when it comes to cellphones.

Some of the biggest smartphones by some of the largest manufacturers dominate the American Customer Satisfaction Index this year.

Samsung’s Galaxy Note 4 (which stands about 6 inches tall by 3.1 inches wide) and Galaxy Note 3 took the top two spots. Apple’s iPhone 6 Plus (about 6.2 inches by 3.1 inches) took third.

“Apple does not appear to have gained any advantage from the major redesign of its iconic iPhone in terms of user satisfaction,” an ACSI press release states.

In comparison with the top three models, Samsung’s Galaxy S5, which ranked No. 4, is 5.6 inches by 2.9 inches and the regular iPhone 6, ranked No. 5, is 5.4 inches by 2.6 inches.

Released today, the ACSI customer satisfaction benchmarks for smartphones are based on randomly sampled interviews with current smartphone users.

The cellphone models with the highest ACSI ratings this year are:

  • Galaxy Note 4 (Samsung): 86 out of 100
  • Galaxy Note 3 (Samsung): 82
  • iPhone 6 Plus (Apple): 82
  • Galaxy S5 (Samsung): 82
  • iPhone 6 (Apple): 82
  • Moto X (Motorola): 81
  • LG G3 (LG): 80
  • iPhone 5 (Apple): 80
  • Galaxy S4 (Samsung): 80
  • Galaxy S III (Samsung): 79
  • iPhone 5s (Apple): 78
  • Moto G (Motorola): 78
  • DROID RAZR Maxx HD (Motorola): 78
  • iPhone 5c (Apple): 77
  • HTC One (HTC): 77
  • iPhone 4 (Apple): 77
  • LG G2 (LG): 76
  • iPhone 4s (Apple): 75
  • HTC Desire (HTC): 73
  • Galaxy S4 Mini (Samsung): 72

If you’re considering trading up, be sure to first read up on the “Hidden Dangers of Selling Your Old Smartphone.”

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Karla Bowsher
Karla Bowsher
I’m a freelance journalist and former newspaper reporter who has covered both personal and public finance. I've worked for a top 50 major metro daily and a community newspaper as well as ... More


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