Americans love to travel, and their experience at the airport plays a large role in whether a trip gets off to the right start.
Recently, J.D. Power announced the top-rated medium-, large- and mega-sized airports as part of its latest annual North America Airport Satisfaction Study.
The market research firm polled more than 30,000 U.S. and Canadian residents who traveled through at least one airport during the past month, asking them to rate their experience based on seven factors. Listed in order of importance, they are:
- Ease of travel through the airport
- Level of trust with the airport
- Terminal facilities
- Airport staff
- Departure/to airport experience
- Food, beverage and retail
- Arrival/from airport experience
Based on a 1,000-point scale, these are the U.S. airports that travelers love best.
Mega airports with top scores
J.D. Power defines mega airports as those used by 33 million or more travelers per year. Among the mega airports included in the survey, the average overall customer satisfaction score is 603.
Here are the facilities whose scores beat the average:
- Minneapolis–Saint Paul International Airport: 660 on the 1,000-point scale
- Detroit Metropolitan Wayne County Airport: 649
- Phoenix Sky Harbor International Airport: 634
- Dallas/Fort Worth International Airport: 620
- Harry Reid International Airport: 619
- John F. Kennedy International Airport: 618
- Orlando International Airport: 618
- Miami International Airport: 615
- San Francisco International Airport: 613
- Boston Logan International Airport: 608
- Fort Lauderdale–Hollywood International Airport: 606
- George Bush Intercontinental Airport: 606
Mega airports with lower scores
These mega airports fell below the average score for this category:
- Denver International Airport: 596
- Hartsfield–Jackson Atlanta International Airport: 590
- Los Angeles International Airport: 589
- O’Hare International Airport: 586
- Seattle–Tacoma International Airport: 583
- Charlotte Douglas International Airport: 581
- Toronto Pearson International Airport: 567
- Newark Liberty International Airport: 565
Large airports with top scores
J.D. Power defines large airports as those used by 10 to 32.9 million travelers per year. Among them, the average overall customer satisfaction score is 644.
These are the large airports that earned above-average customer scores:
- John Wayne Airport, Orange County: 730 on the 1,000-point scale
- Tampa International Airport: 709
- Dallas Love Field: 705
- Kansas City International Airport: 691
- Raleigh-Durham International Airport: 688
- Portland International Airport: 683
- Nashville International Airport: 676
- Vancouver International Airport: 671
- Salt Lake City International Airport: 665
- Louis Armstrong New Orleans International Airport: 664
- Sacramento International Airport: 662
- Baltimore-Washington International Thurgood Marshall Airport: 650
- San Antonio International Airport: 650
- San Jose International Airport: 650
- San Diego International Airport: 645
Large airports with lower scores
The following airports scored below the average for their category:
- Austin-Bergstrom International Airport: 643
- William P. Hobby Airport: 643
- LaGuardia Airport: 637
- Chicago Midway International Airport: 631
- Ronald Reagan Washington National Airport: 623
- Oakland International Airport: 618
- Honolulu International Airport: 617
- Washington Dulles International Airport: 612
- Calgary International Airport: 610
- St. Louis Lambert International Airport: 602
- Montreal–Pierre Elliott Trudeau International Airport: 571
- Philadelphia International Airport: 570
Medium airports with top scores
J.D. Power defines medium airports as those that see 4.5 to 9.9 million travelers per year. The average customer satisfaction score among them is 656.
These are the category’s top performers:
- Indianapolis International Airport: 713 on the 1,000-point scale
- Ontario International Airport: 709
- Buffalo Niagara International Airport: 698
- Jacksonville International Airport: 695
- Palm Beach International Airport: 688
- Milwaukee Mitchell International Airport: 685
- Southwest Florida International Airport: 683
- Bradley International Airport: 675
- Hollywood Burbank Airport: 663
- Cincinnati/Northern Kentucky International Airport: 660
Medium airports with lower scores
The following medium airports scored below the average for the category:
- John Glenn Columbus International Airport: 639
- Pittsburgh International Airport: 639
- Albuquerque International Sunport: 627
- Kahului Airport: 626
- Eppley Airfield: 618
- Ottawa/Macdonald-Cartier International Airport: 614
- Cleveland Hopkins International Airport: 611
- Edmonton International Airport: 602
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