Will Amazon Cancel Your Account for Too Many Returns?

Photo (cc) by MikeBlogs

British newspaper The Guardian reports that some Amazon.com customers have learned the hard way that there is more to the company’s return policy than meets the eye.

The recent article details the cases of several Amazon customers who have had their accounts closed by Amazon because it said they returned too many purchases — despite the fact that Amazon’s policies don’t appear to define what constitutes an excessive number of returns.

As a result, some of those customers also lost the value of gift cards or Amazon Prime memberships that were attached to their accounts.

Shoppers who have experienced such consequences may be surprised, especially if they’ve read the return policy on the Amazon website.

In regard to an excessive-returns policy, The Guardian says:

[The newspaper] spent several hours on the Amazon website this week, but could find no reference to the policy. We have repeatedly asked the company what constitutes too many returns, but it has refused to divulge the figure.

According to the Guardian, Amazon has been canceling customer accounts since at least 2008, although the practice is “relatively rare.”

The cases identified by the newspaper last week include those of:

  • A self-confessed Amazon addict whose account was blocked after he returned — with good reason, he says — 37 items out of 343 he had purchased.
  • A self-confessed electronics junkie who had spent thousands of dollars with Amazon since becoming a customer in 2006 — buying 246 items in 2015 alone — before his account was canceled. He says the items he returned were high-value electronic items that had failed, and he opted to cancel the purchases rather than wait for Amazon to send replacements.
  • A woman whose account was canceled after she returned 30 out of 112 items bought. As a result, she lost her Amazon Prime membership (which costs $99 per year) and the balance on an Amazon gift card (170 British pounds).

Have you had any issues returning purchases to Amazon? Let us know what happened in a comment below or on our Facebook page.

Disclosure: The information you read here is always objective. However, we sometimes receive compensation when you click links within our stories.

Read Next
5 Renovations That Can Impact Your Home Insurance

Home improvements can affect your home insurance policy for the better, the worse or both.

These 5 Laptops Have the Best Battery Life

Need a laptop that runs as long as you do? Check out these models.

How Much of My Social Security Benefit Can My Ex Take From Me?

A man wonders if his ex-wife will siphon away his Social Security benefit.

14 Things That Are ‘Free’ With Medicare

These services could save you money and help prevent costly health problems.

10 U.S. Jobs That Are Disappearing Fastest

Think twice before pursuing these shrinking occupations.

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Most Popular
11 Things Retirees Should Always Buy at Costco

This leader in bulk shopping is a great place to find discounts in the fixed-income years.

Over 50? The CDC Says You Need These 4 Vaccines

Fall is the time to schedule vaccines that can keep you healthy — and even save your life.

9 Things You’ll Never See at Costco Again

The warehouse store offers an enormous selection, but these products aren’t coming back.

11 Senior Discounts for Anyone Age 55 or Older

There is no need to wait until you’re 65 to take advantage of so-called “senior” discounts.

8 Things You Can Get for Free at Pharmacies

In this age of higher-priced drugs and complex health care systems, a trip to the pharmacy can spark worry. Freebies sure do help.

These Are the 4 Best Medicare Advantage Plans for 2020

Medicare Advantage customers themselves rate these plans highest.

The 10 Most Commonly Stolen Vehicles in America

A new model parks atop the list of vehicles that thieves love to pilfer.

7 Ways to Boost Your Credit Score Fast

Your financial security might soon depend upon the strength of your credit score.

9 Deep Discounts Available on Amazon This Friday

These items are all steeply discounted — but the deals won’t last long.

19 High-Paying Jobs You Can Get With a 2-Year Degree

These jobs pay more than the typical job in the U.S. — and no bachelor’s degree is required.

5 Ways to Get Amazon Prime for Free

Hesitant to drop $119 a year on an Amazon Prime membership? Here’s how to get it for free.

10 Reasons Why You Should Actually Retire at 62

If you can, here are several good reasons to retire earlier than we’re told to.

3 Ways to Get Microsoft Office for Free

With a little ingenuity, you can cut Office costs to zero.

Do This in the Car If You Want to Avoid COVID-19

It takes just seconds to take this simple preventive measure.

15 Products You Need — Even If You Didn’t Know It

Discover some must-have products on Amazon that you didn’t even know you were missing.

26 States That Do Not Tax Social Security Income

These states won’t tax any of your Social Security income — and in some cases, other types of retirement income.

5 Keys to Making Your Car Last for 200,000 Miles

Pushing your car to 200,000 miles — and beyond — can save you piles of cash. Here’s how to get there.

5 Things That Make Life More Meaningful for Retirees

Retirees agree: These are the things that give them purpose and fulfillment in their golden years.

10 Things You Should Never Do With Bleach

Does the pandemic have you reaching for bleach more than ever before? Learn the ins and outs of using this powerful disinfectant.

View More Articles

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Add a Comment

Our Policy: We welcome relevant and respectful comments in order to foster healthy and informative discussions. All other comments may be removed. Comments with links are automatically held for moderation.