Sherwin-Williams is still a great choice when painting your home. But it has a little competition this year, according to J.D. Power’s 2021 Paint Satisfaction Study.
Last year, Sherwin-Williams swept all categories in the annual J.D. Power survey. But this year, Benjamin Moore grabbed the top honor in the interior paint segment, with Sherwin-Williams slipping all the way to third place.
In compiling its rankings, J.D. Power surveyed 5,804 customers who had bought and used interior paint, exterior paint and/or exterior stain in the prior 12 months.
The top three finishers in the interior paint category were:
- Benjamin Moore
- BEHR
- Sherwin-Williams
The top three finishers in the exterior paint category were:
- Sherwin-Williams
- Benjamin Moore
- BEHR
The top three finishers in the exterior stain category were:
- Sherwin-Williams
- Glidden
- Valspar
Customers ranked Sherwin-Williams No. 1 among paint retailers overall. Benjamin Moore independent retailers finished second, followed by Lowe’s.
The coronavirus pandemic has not stopped people from working on their homes, with 37% of homeowners saying they either currently are working on a home improvement project or will be within the next three months.
Interestingly, 98% of paint and stain shoppers report feeling safe and comfortable when they shop in the store, despite the pandemic. In a press release, Christina Cooley, director of the Home Intelligence practice at J.D. Power, says:
“The effort put forth by paint retailers and staff to ensure the safety of their customers has undoubtedly paid off. Though we’ve seen a slight increase with exterior paint and stain being purchased online, interior paint shoppers still heavily rely on the consultative in-store experience.”
Should you tackle a home renovation project?
Painting your home is a relatively easy project that doesn’t require loads of expertise. Most people with the time and gumption can get the job done, though you might want to first check out “Paint Your Home Like a Pro With These 12 Tips.”
But other home renovation projects can be trickier. As we have said:
“Adding new kitchen cabinets is something you can handle. But moving a wall or making a major structural change to a home? Those aren’t small tasks. Leave demo day to the experts.”
For more, check out “5 Home Repairs You Should Not Attempt Yourself.”
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