Businesses: Beware Fake Consumer Complaints

Photo (cc) by jepoirrier

From the Los Angeles Times

That kind of malware, as security experts call it, can enable a hacker to “gain access to personal financial documents on a computer that might have account numbers or social security numbers,” said Beth Givens, director of Privacy Rights Clearinghouse, a nonprofit consumer advocacy group in San Diego.

The email subject line is, in caps, “NOTIFICATION OF CONSUMER COMPLAINT.” It contains a link that installs the software mentioned above. The FTC recommends you just delete it: They don’t resolve individual consumer complaints, and if you’re involved in something bigger, you’re going to be getting a lot more than an email.

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