Did Walgreens’ Rewards Program Cheat You?

Photo by City of Angels / Shutterstock.com

Walgreens misinformed consumers about its loyalty rewards program, potentially swindling them out of millions of dollars in earned benefits, according to a report by ConsumerWorld.org.

ConsumerWorld.org — which describes itself as a “public service consumer resource guide” — recently completed a two-year review of Walgreens’ Balance Rewards program through ConsumerWorld.org’s sister site, MousePrint.org. The latter website aims to expose the strings and catches in advertising fine print.

At issue are the points consumers are supposed to earn on “all” 30- and 90-day prescriptions filled in Walgreens stores or online. The points can be redeemed like cash for future Walgreens purchases.

In contradiction to Walgreens’ rewards program claims, not all prescriptions have been earning points, ConsumerWorld.org contends. Mail-in prescriptions haven’t earned consumers any points, according to the nonprofit:

“What the company failed to clearly disclose was that the millions of prescriptions ordered online via their mail order service would not earn points.

Walgreen perpetuated the misimpression that ‘all’ prescriptions earned points by running national television advertising, including this 2017 commercial, and repeated similar claims on its website.”

ConsumerWorld.org says Walgreens admitted to no wrongdoing, although it “quietly amended” the fine print on its website that misrepresented its actual Balance Rewards policy for prescriptions, so now the Balance Rewards information is accurate.

But what about the people who have unknowingly been cheated out of earning rewards points for prescriptions filled through Walgreens? ConsumerWorld.org says:

In fiscal 2016, Walgreens filled 740 million prescriptions in its retail division, which includes mail order. It is unclear what percentage of those prescriptions were in-store versus mail order, but clearly, millions of consumers never got the likely millions of dollars of rewards that Walgreens promised.

Not all stores’ customer rewards programs are created equal. Find out “Which Loyalty Programs Are Worth It.” Also, check out “6 Stores With Awesome Reward Programs.”

Do you shop at Walgreens? Share your thoughts below or on Facebook.

How to find cheaper car insurance in minutes

Getting a better deal on car insurance doesn't have to be hard. You can have The Zebra, an insurance comparison site compare quotes in just a few minutes and find you the best rates. Consumers save an average of $368 per year, according to the site, so if you're ready to secure your new rate, get started now.

Read Next
7 Tricks to Cleaning Your Bathroom in Minutes
7 Tricks to Cleaning Your Bathroom in Minutes

These tips can get your bathroom sparkling with little time and no elbow grease.

16 of the Most Outrageously Overpriced Products
16 of the Most Outrageously Overpriced Products

Retailers mark up products by hundreds of times their cost — but you don’t have to pay the premium.

12 Things Everyone Should Stop Buying This Year
12 Things Everyone Should Stop Buying This Year

These convenient household products come with hidden costs that you might not have considered.

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started


Our Policy: We welcome relevant and respectful comments in order to foster healthy and informative discussions. All other comments may be removed. Comments with links are automatically held for moderation.

Trending Stories