Samsung is offering Galaxy Note 7 customers $100 to stick with the company’s brand.
Beginning on Thursday, Samsung’s new Note 7 Refund and Exchange program — which includes all original and replacement Note 7 devices — is offering customers a $100 credit to turn in their defective Note 7 and accept a replacement Samsung smartphone.
The company’s offer comes in the wake of its recall of the exploding Note 7 phones and decision to permanently halt the production and sales of the device, Samsung is hoping to retain its Note 7 customers by offering them $100 to stick with its brand.
Customers who opt instead to receive a full refund on the Note 7 or switch to a different phone brand will receive a $25 credit from Samsung.
If you returned a Note 7 before Oct. 13 and exchanged it for a different Samsung phone, the South Korean electronics company says you’re eligible to receive another $75 bill credit, in addition to the $25 you should have already received.
Samsung President and CEO Tim Baxter says in a statement:
“We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times. We are committed to doing everything we can to make this right.”
Samsung issued a voluntary recall of Note 7 phones in September due to overheating problems and fires related to the phone’s lithium ion batteries. The recall was expanded on Oct. 10 to include replacement Note 7 phones, which also were found to have overheating issues.
The U.S. Consumer Product Safety Commission issued an official recall of the phones Thursday, saying the phones “can overheat and catch fire, posing serious fire and burn hazard to consumers.”
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