7 Senior Living Facilities With Top Marks From Residents and Their Families

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Residents in a senior living facility
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Attitudes on senior living facilities have remained relatively steady, according to J.D. Power’s latest annual U.S. Senior Living Satisfaction Study. Overall satisfaction among residents and family members has increased by 5.4% despite rising costs.

The study included 3,838 respondents, all of whom either lived in independent living facilities themselves or had a family member living in an assisted living or memory care community.

Residents in independent living facilities are more dissatisfied overall, particularly with value. Andrea Stokes, hospitality and senior living practice lead at J.D. Power says, “The new challenge is residents’ perception of value for money paid for independent living.”

Respondents in assisted living communities, including memory care centers, are more satisfied overall and especially with staffing.

Read on to learn how specific facilities of both types scored for customer satisfaction.

The best-rated independent living facilities

Happy senior with his visiting adult daughter
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Overall, satisfaction amongst independent living facility residents has decreased. On a 1,000-point scale, the average score among these facilities shrank by 3 points to 731.

These are the independent living facilities that surpassed that average:

  1. Life Care Services: 827 out of 1,000
  2. Five Star Senior Living: 744

The best-rated assisted living facilities

Senior with dementia doing occupational therapy
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Family decision-makers have a higher level of satisfaction with assisted living facilities, including memory care providers. At 837, the average satisfaction score among these facilities has increased by 8 points.

The assisted living and memory care facilities that exceeded the average, and their customer satisfaction scores, are:

  1. Life Care Services: 869 out of 1,000
  2. Atria Senior Living: 855
  3. Frontier Management: 846
  4. Enlivant: 844
  5. Five Star Senior Living: 841

How other independent living facilities fared

Nursing home
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The independent living communities that earned below-average customer satisfaction scores compared with their peers are:

  • Brookdale Senior Living: 729 out of 1,000
  • Senior Lifestyle: 724
  • Holiday by Atria: 658

How other assisted living facilities fared

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The assisted living facilities, including memory care centers, that earned below-average customer satisfaction scores compared with their peers are:

  • Sunrise Senior Living: 831 out of 1,000
  • Brookdale Senior Living: 821

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