Study Names ‘Most Hated’ Credit Card Companies

Advertising Disclosure: When you buy something by clicking links on our site, we may earn a small commission, but it never affects the products or services we recommend.

Andrey_Kuzmin /

If credit card companies earned a letter grade based on the number of complaints their customers voiced about them to the Consumer Financial Protection Bureau, Citibank would get a big fat “F.”

According to Millennial Personal Finance — which recently released its list of the Most Hated Credit Card Providers of 2016 — the CFPB has received 3,770 credit card-related complaints about Citibank so far this year — earning the bank a spot at the top of the naughty list for card companies.

The list is based solely on an analysis of more than 16,000 credit card complaints consumers filed with the CFPB.

David Chen, founder of Millennial Personal Finance, says with countless credit card options to choose from these days — many with nearly identical interest rates, benefits and rewards — it might help consumers to consider the experiences of other customers before selecting a card company. In an email to Money Talks News, Chen writes:

Consumers should be wary of companies that have many complaints against them, as they may run into the same issue.

According to Chen, based on CFPB complaints, these are the 20 credit card providers with the most complaints this year:

  1. Citibank: 3,770 complaints
  2. JPMorgan Chase & Co.: 2,117
  3. Capital One: 2,071
  4. Synchrony Financial: 1,567
  5. American Express: 1,558
  6. Bank of America: 1,526
  7. Barclays: 840
  8. Wells Fargo: 839
  9. Discover: 776
  10. U.S. Bancorp: 473
  11. TD Bank: 345
  12. USAA: 232
  13. HSBC Bank: 105
  14. First National Bank of Omaha: 100
  15. PNC Bank: 90
  16. Navy FCU: 87
  17. Fifth Third Financial Corp.: 66
  18. BBVA Compass: 52
  19. SunTrust: 49
  20. Synovus: 39

Click here for tips on how to choose the right credit card for you.

Based on your experiences, which credit card provider is best (or worst)? Share your thoughts below or on our Facebook page.

Get smarter with your money!

Want the best money-news and tips to help you make more and spend less? Then sign up for the free Money Talks Newsletter to receive daily updates of personal finance news and advice, delivered straight to your inbox. Sign up for our free newsletter today.