These 20 Companies Made Consumer Reports’ Naughty and Nice List

Photo (cc) by mrkathika

Taking its lead from Santa, Consumer Reports is keeping track of who’s naughty or nice.

In its fifth annual Naughty & Nice List, CR takes a look at companies’ consumer-friendly (or not-so-friendly) policies.

The Naughty & Nice List “is neither an endorsement nor a criticism of an overall company,” CR said. It went on to explain:

In other words, we’re not covering the companies themselves. Rather, it’s a thumbs up or thumbs down on a specific policy or practice that we believe helps or hinders consumers.

These companies earned the dubious distinction of ending up on CR’s naughty list:

  • AT&T. The Federal Trade Commission is suing the company for allegedly “throttling” millions of its unlimited data plan customers. The FCC claims AT&T slashed customers’ speeds by up to 90 percent, “making common activities like Web browsing, streaming video, and GPS navigation difficult or nearly impossible,” CR said.
  • Dillard’s. The department store has a policy that prohibits price adjustments, both online and in-store.
  • Zales. According to CR, the average APR is 23.23 percent for most retailer credit cards, but Zales has the single highest retailer APR at 28.99 percent.

Hearthware Inc./NuWave, M&T Bank, Marriott, Overstock.com, Spirit Airlines, Victoria’s Secret and Yelp also ended up on the naughty list.

These companies’ policies earned them a spot on CR’s nice list:

  • Discover. It’s important to check your credit. You’re entitled to one free credit report a year from each of the three major credit bureaus, but getting a look at your FICO credit score often comes with a fee. Discover was the first major credit card company to provide its customers with free FICO credit scores on their monthly statements.
  • JetBlue. The airline’s price-adjustment policy allows consumers who notice a price drop within 14 days of booking a flight to call the airline and receive a credit for the difference. If you see a lower fare after the 14 days, you will get a credit for the difference, minus $75, CR said.
  • Whole Foods. More than 9 in 10 Americans want to know if they’re purchasing genetically modified food products. “Whole Foods became the first national grocery chain to commit to mandatory labeling of products that include GMOs,” CR said.

CVS, Esurance, Sam’s Club, Starbucks, StubHub, Tesla Motors and UPS are also on the nice list.

Click here to access CR’s Naughty & Nice List in its entirety.

Is there a company you would add? Do you agree with CR’s list? Share your thoughts below or on our Facebook page.

Disclosure: The information you read here is always objective. However, we sometimes receive compensation when you click links within our stories.

Read Next
8 Amazon Picks Under $30 for Coffee Lovers
8 Amazon Picks Under $30 for Coffee Lovers

We’ve brewed up a list of amazing Amazon products that are sure to perk you up.

7 Ways to Shop at Costco Without a Membership
7 Ways to Shop at Costco Without a Membership

You don’t necessarily need to join to get in on the warehouse store’s savings.

15 Great Amazon Finds You Can Buy for Less Than $5
15 Great Amazon Finds You Can Buy for Less Than $5

These products offer big value at a small price.

10 Bad Money Habits That Are Robbing You Blind
10 Bad Money Habits That Are Robbing You Blind

Here’s how to change those bad behaviors.

12 Ways to Never Pay Full Price for Anything
12 Ways to Never Pay Full Price for Anything

Stop paying retail prices. Here are plenty of ways around that.

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Most Popular
7 Kirkland Signature Items to Avoid at Costco
7 Kirkland Signature Items to Avoid at Costco

Even if it seems you save a bundle buying Costco’s Kirkland Signature brand products, they may not be the bargain they appear to be.

If You Find This Thrift Shopping, Buy It
If You Find This Thrift Shopping, Buy It

Whether you resell it for a big profit or add it to your own wardrobe, this type of clothing is a hidden steal.

3 Ways to Get Microsoft Office for Free
3 Ways to Get Microsoft Office for Free

With a little ingenuity, you can cut Office costs to zero.

9 Things You’ll Never See at Costco Again
9 Things You’ll Never See at Costco Again

The warehouse store offers an enormous selection, but these products aren’t coming back.

This Surprise Factor Can Raise Your Risk of Dementia
This Surprise Factor Can Raise Your Risk of Dementia

Nearly half of U.S. residents may face this threat.

Organize Your Home With These 10 Thrift Store Finds
Organize Your Home With These 10 Thrift Store Finds

Resolve to be clutter-free in 2021 with these secondhand purchases.

11 Laws You Could Be Breaking Without Knowing It
11 Laws You Could Be Breaking Without Knowing It

Seriously? Fibbing about the weather is a crime? This and other little-known legal traps await the unwary.

Is This Treatable Condition Causing Your High Blood Pressure?
Is This Treatable Condition Causing Your High Blood Pressure?

Researchers say too many doctors are overlooking this potential source of hypertension.

13 Things Seniors Can Get for Free — or Almost Free
13 Things Seniors Can Get for Free — or Almost Free

There are many ways to get cheap or free services and goods after reaching a certain age.

These Are the 3 Best Used Cars You Can Buy
These Are the 3 Best Used Cars You Can Buy

These vehicles boast reliability, safety and long-lasting value.

Taking a Multivitamin? Here’s Why You Should Reconsider
Taking a Multivitamin? Here’s Why You Should Reconsider

A new study has bad news for the millions of Americans who spend money on multivitamins.

21 Items to Cut From Your Budget That You Won’t Even Miss
21 Items to Cut From Your Budget That You Won’t Even Miss

Start off the new year by implementing these small-but-smart savings strategies. They’ll soon add up.

Internet Providers Can’t Charge You for This Anymore
Internet Providers Can’t Charge You for This Anymore

Starting this month, your ISP no longer can bill you for this fee.

15 Painless Ways You Can Cut Costs in 2021
15 Painless Ways You Can Cut Costs in 2021

Follow these tips to save, so you’ll have money for things that really matter.

Prepare to Pay More for These 31 Drugs in 2021
Prepare to Pay More for These 31 Drugs in 2021

More than 700 prescription medications have seen price hikes so far this year. Here’s a look at the worst.

5 States Lowering Taxes This Year — and 2 Raising Them
5 States Lowering Taxes This Year — and 2 Raising Them

State personal income tax rates, brackets and deductions just changed in these places.

This Is America’s New Favorite Grocery Store
This Is America’s New Favorite Grocery Store

Consumers say a familiar name has become their go-to source of grocery items.

The 10 Golden Rules of Becoming a Millionaire
The 10 Golden Rules of Becoming a Millionaire

I’m a millionaire several times over. I got here the same way you can — by following these simple steps.

11 Huge Retirement Costs That Are Often Overlooked
11 Huge Retirement Costs That Are Often Overlooked

Does your retirement budget account for all of these costs?

View More Articles

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Add a Comment

Our Policy: We welcome relevant and respectful comments in order to foster healthy and informative discussions. All other comments may be removed. Comments with links are automatically held for moderation.