Tips for Successful Complaining

Photo (cc) by Andres Rueda

We’ve all been there… Consumer Complaint Land; a product or service we paid for wasn’t delivered or didn’t perform as promised. And while it may be tempting to use that opportunity to contact a customer service rep to blow off a little steam, it probably wont help you get what you want. Successful complaining is more of an art than a science, but we’ve compiled a short list of simple tips for consumer complaints that should help you get what you want with a little less hassle, frustration, and time.

Satisfaction Services, a company that specialize in customer service evaluations (finding a company’s service weakness and fixing the problem), helped us compile this list of 4 simple tips to aid you in successfully complaining.

  • Know what you want – If you’re certain about the specific kind of restitution you’re looking for, ask for it specifically. Want a refund? Ask for one. Want a free month’s cable? Ask for that.
  • Be polite and professional – The more courteous you can be, the more likely the customer service rep you’re speaking with will want to help you.
  • Document everything – Keeping a paper trail is crucial to keep track of what you complained about, the response you got, and anything the company may have offered you.
  • Be persistent – Many companies bank on complainers simply going away, not finishing the phone call, not waiting on hold for 2 hours. So… beat them at their own game. Be persistent, until you get what you want.

    Disclosure: The information you read here is always objective. However, we sometimes receive compensation when you click links within our stories.

    Read Next
    10 Products That Will Help You Save Money
    10 Products That Will Help You Save Money

    Sometimes, spending a little cash right now can save you a lot of money down the road.

    21 Things You Should Always Buy at a Dollar Store
    21 Things You Should Always Buy at a Dollar Store

    Dollar stores have great bargains on both everyday and occasional purchases.

    The 5 Worst Home Upgrades for the Money
    The 5 Worst Home Upgrades for the Money

    These home improvement projects basically never pay off.

    7 Things You Should Do Before Claiming Social Security
    7 Things You Should Do Before Claiming Social Security

    To get the most out of your Social Security retirement benefits, you have to think ahead.

    These 13 States Tax Social Security Income
    These 13 States Tax Social Security Income

    Uncle Sam is not the only one looking for a piece of your retirement income. Is your state on this list?

    View this page without ads

    Help us produce more money-saving articles and videos by subscribing to a membership.

    Get Started

    Most Popular
    8 Tips for Retiring Comfortably on Social Security Alone
    8 Tips for Retiring Comfortably on Social Security Alone

    It’s never too early to start learning how to live well while living on less.

    Am I Eligible for My Mother’s Social Security Benefit?
    Am I Eligible for My Mother’s Social Security Benefit?

    Can an adult daughter tap into her late mother’s benefit?

    27 Things You Should Never Pay For — and How to Get Them for Free
    27 Things You Should Never Pay For — and How to Get Them for Free

    When you know the tricks, you can save big on all kinds of useful things that others pay for.

    11 Generic Products You Should Buy at Costco
    11 Generic Products You Should Buy at Costco

    Not all generics are worthwhile, but these are among the best from Costco’s Kirkland Signature brand.

    15 Free Streaming Services to Watch While Stuck at Home
    15 Free Streaming Services to Watch While Stuck at Home

    These free movie streaming sites offer thousands of movies and TV shows, including recent releases and beloved classics. If you love free movies, online sites are where you need to look for the best list of features that are just one easy click away.

    This Surprise Factor Can Raise Your Risk of Dementia
    This Surprise Factor Can Raise Your Risk of Dementia

    Nearly half of U.S. residents may face this threat.

    3 Ways to Get Microsoft Office for Free
    3 Ways to Get Microsoft Office for Free

    With a little ingenuity, you can cut Office costs to zero.

    This Gas Station Scam Is Victimizing More Drivers
    This Gas Station Scam Is Victimizing More Drivers

    For the second straight year, a growing number of Americans believe they’ve fallen prey to this scam.

    Can a Divorced Widow Claim Her First Husband’s Social Security Benefits?
    Can a Divorced Widow Claim Her First Husband’s Social Security Benefits?

    The rules are complicated when it comes to eligibility for survivors benefits.

    9 Things You’ll Never See at Costco Again
    9 Things You’ll Never See at Costco Again

    The warehouse store offers an enormous selection, but these products aren’t coming back.

    6 Legal Documents Retirees Need — but Don’t Have
    6 Legal Documents Retirees Need — but Don’t Have

    Few retirees have all of these documents that are crucial to their golden years — especially during a pandemic.

    These Are the 3 Best Used Cars You Can Buy
    These Are the 3 Best Used Cars You Can Buy

    These vehicles boast reliability, safety and long-lasting value.

    15 Amazon Purchases That We Are Loving Right Now
    15 Amazon Purchases That We Are Loving Right Now

    These practical products make everyday life a little easier.

    Organize Your Home With These 10 Thrift Store Finds
    Organize Your Home With These 10 Thrift Store Finds

    Resolve to be clutter-free in 2021 with these secondhand purchases.

    10 Things I Always Buy at Trader Joe’s
    10 Things I Always Buy at Trader Joe’s

    From snacks to sweets to side dishes, stock your cart with these time-tested favorites on your next TJ’s run.

    The Worst Day of the Year to Buy a Used Car
    The Worst Day of the Year to Buy a Used Car

    If you need a new set of wheels, avoid shopping on this day.

    9 Small Expenses That Are Bleeding Your Budget Dry
    9 Small Expenses That Are Bleeding Your Budget Dry

    Keep more of future paychecks by eliminating these budget-busting unnecessary expenses.

    9 Mistakes Everyone Makes When Shopping on Amazon
    9 Mistakes Everyone Makes When Shopping on Amazon

    Are you losing money due to any of these missteps?

    19 High-Paying Jobs You Can Get With a 2-Year Degree
    19 High-Paying Jobs You Can Get With a 2-Year Degree

    There are easy high-paying majors available in the U.S. — and no bachelor’s degree is required. We’re here to help you find easy degrees that pay well.

    View More Articles

    View this page without ads

    Help us produce more money-saving articles and videos by subscribing to a membership.

    Get Started

    Add a Comment

    Our Policy: We welcome relevant and respectful comments in order to foster healthy and informative discussions. All other comments may be removed. Comments with links are automatically held for moderation.