Costco is a great place to buy everything from groceries to electronics and eyeglasses. However, you might want to look elsewhere for tires, despite the freebies Costco throws in with them.
At least, that is the takeaway from J.D. Power’s 2024 U.S. Aftermarket Service Index (ASI) Study.
Costco finished in a decidedly average eighth place among tire replacement providers in the survey of more than 10,000 car owners.
Tire replacement provider scores were based on seven factors:
- Ease of scheduling/getting vehicle in for service
- Fairness of charges
- Service advisor courtesy
- Service advisor performance
- Service facility
- Time to complete service
- Quality of work
The average overall customer satisfaction score among tire replacement places was 806 out of 1,000 possible points. Costco scored 806 — making it exactly average.
Here are the retailers that finished higher than average:
- Jiffy Lube: 842
- Meineke Car Care Centers: 834
- Midas: 829
- Goodyear Auto Service: 828
- Discount Tire: 826
- Pep Boys: 812
- Les Schwab Tire Centers: 811
Here are the retailers that finished below the average score of 806:
- Big O Tires: 799
- Firestone Complete Auto Care: 799
- Tires Plus: 796
- Mavis Discount Tire: 768
- Walmart: 767
Tires are not the only item you might want to buy elsewhere. For more, check out “13 Foods I Never Buy at Costco.”
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