Frugal folks love to brag about how much they save when shopping at Costco and Sam’s Club. But if you need tires, you might want to skip making a purchase at those retailers.
Neither of the warehouse clubs ranked highly for customer satisfaction with tire replacement services as part of the J.D. Power 2026 U.S. Aftermarket Service Index Study. They didn’t even crack the top five.
Meineke Car Care Centers took the top spot, with an overall customer satisfaction score of 856 out of 1,000 points.
The average score among all tire replacement service providers included in the ranking was 822.
In arriving at these scores, J.D. Power surveyed more than 10,000 car owners about seven aspects of tire replacement services:
- Ease of scheduling/getting vehicle in for service
- Fairness of charges
- Service advisor courtesy
- Service advisor performance
- Service facility
- Time to complete service
- Quality of work
Here are the service providers that earned customer satisfaction scores that beat the average of 822:
- Meineke Car Care Centers: 856
- Pep Boys: 850
- Discount Tire: 847
- Big O Tires: 846
- Midas: 843
- Goodyear Auto Service: 840
- Les Schwab Tire Center: 835
- Costco: 825
- Sam’s Club: 823
Here are the providers that earned below-average scores:
- Belle Tire: 815
- Firestone Complete Auto Care: 814
- Tires Plus: 813
- Jiffy Lube: 807
- Walmart: 780
- Mavis Discount Tire: 766
Tire services are not the only thing you might want to avoid at warehouse clubs. For more, check out “I Never Buy These 13 Foods at Costco.”
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