And the Most Satisfying Mattress for the New Year Is …

And the Most Satisfying Mattress for the New Year Is …

Consider a Sleep Number mattress if you resolved to get better rest in the new year.

This mattress brand from Sleep Comfort Corp. earned the highest customer satisfaction score in J.D. Power’s first Mattress Satisfaction Report.

The report is based on responses from 2,660 customers who purchased a mattress in the 12 months prior to a survey conducted in November and December.

The report measures customer satisfaction on a 1,000-point scale based on seven factors (in order of importance):

  • Comfort
  • Price
  • Support
  • Durability
  • Warranty
  • Features
  • Customer service

Of the seven factors, price and comfort were most frequently cited as customers’ reasons for purchasing a mattress.

Greg Truex, senior director of J.D. Power’s At Home practice, explains:

“Unlike many products where price is most important to consumers, with mattresses, comfort has the greatest impact on satisfaction.

Because comfort is so critical, it’s important that consumers spend time while shopping to compare mattresses in order to find one that is suitable for their body type and their sleep style, as well as their budget.”

The Sleep Number is one of four mattresses that earned customer satisfaction ratings that were above the report’s average of 835 out of 1,000 points:

  • Sleep Number: 878
  • Tempur-Pedic: 872
  • Simmons Beautyrest: 846
  • Serta: 838

Three mattresses earned below-average scores:

  • Ikea: 825
  • Sealy: 821
  • Stearns & Foster: 820

If you’re shopping for a mattress, be sure to first check out “13 Tips for Buying a Mattress You’ll Love, at the Right Price.”

How would you rate your mattress for customer satisfaction? Let us know below or on Facebook.


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