When you shop for a new mattress, the stakes are probably higher than you realize. The average person spends about one-third of their lifetime sleeping –or at least trying to get some slumber.
So, it’s hard to put a price on a good night’s sleep. Buying the right mattress — even if you have to spend a bit more — is the key to quality rest.
Recently, J.D. Power released its latest annual U.S. Mattress Satisfaction Study. The survey of 1,751 consumers who bought a mattress in the prior 12 months asked them to rate their purchase. In order of importance, the customer satisfaction ratings were based on:
- Comfort
- Value given price paid
- Support
- Durability
- Variety of features
- Warranty
- Contact with customer service
J.D. Power notes that for the past five years, those who shop at a retailer for a mattress have consistently rated the value they receive for the price they pay to be lower than what online shoppers report. So even though the same brand ranked No. 1 among online and in-store shoppers, you might be more satisfied with your purchase if you buy online.
Following are the best-rated mattresses among both online shoppers and those who purchased a mattress in a store. The same company took the top ranking in both categories despite not finishing first in either category last year.
The best-rated mattress brands online
When shopping online, customers surveyed by J.D. Power paid an average of $984 for their mattress. The average customer satisfaction score among mattress brands purchased this way is 878 out of 1,000.
The mattress brands whose scores topped that average are:
- Sleep Number: 901
- Tempur-Pedic: 894
The best-rated mattress brands in stores
Surveyed customers who shopped in a store paid an average of $1,242 for their mattress. The average customer satisfaction score among mattress brands purchased this way is 869 out of 1,000.
The brands that topped that average score are:
- Sleep Number: 894
- Tempur-Pedic: 890
- Purple: 890
- Sealy: 873
Other mattress brands purchased online
The following brands all scored below the average customer satisfaction score for mattresses purchased online:
- Purple: 877
- Sealy: 876
- Casper: 872
- Serta: 871
- Ashley Sleep: 868
Other mattress brands purchased in stores
The following brand scored below the average customer satisfaction score for mattresses purchased in a store:
- Serta: 847
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