Whether you shop for a mattress online or in a store, Tempur-Pedic is likely to give you the best night’s sleep, according to J.D. Power’s 2021 Mattress Satisfaction Report.
Shoppers gave that brand the highest marks in both the online and retail categories.
In order of importance, J.D. Power evaluated customer satisfaction with mattresses based on:
- Variety of features
- Customer service
The companies included in the 2021 ranking that sell mattress online and scored above average are:
- Tempur-Pedic: Overall customer satisfaction score of 882 out of 1,000 points
- Sleep Number: 881
- Purple: 878
- Serta: 876
- Beautyrest: 864
- Casper: 861
On a scale of 1,000, these were the mattress companies that sell in retail stores that scored above-average for overall customer satisfaction:
- Tempur-Pedic: 897
- Sleep Number: 867
The report was based on responses from more than 2,300 people who had purchased a mattress in the prior 12 months.
How to buy the right mattress
The J.D. Power survey can give you great insights into choosing the right mattress. However, don’t stop there. The more you research mattresses and the companies that sell them, the more likely you are to make a good choice.
For example, you might want to choose a mattress store with a liberal return policy. As we have reported:
“Buy from a store that offers ‘comfort returns,’ meaning that you can return the mattress if you’re unhappy for any reason, though you may need to pay a fee. Before buying, understand exactly what a warranty covers and how the return policy works.”
For more, check out “7 Tips for Buying a Great Mattress at the Right Price.”
Whatever you do, don’t cut corners when buying a mattress. You will sleep on the mattress every night, and your physical and emotional well-being depend on getting proper rest. So, price should not be the sole factor when choosing a mattress.
For more on situations where saving a buck can turn into a costly mistake, check out “21 Purchases You Should Never Skimp On.”
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