Shopping for a mattress can be tricky. A good night’s sleep depends on making the right choice. Yet, how can you tell if a mattress will be the right fit once you get it home?
Because mattress shopping is so challenging, it is crucial to learn as much as you can from the experience of other shoppers. And those who recently purchased a mattress say Purple and Tempur-Pedic are your best bets, according to J.D. Power’s 2020 Mattress Satisfaction Report.
Those mattress brands earned top marks in the online (Purple) and retail (Tempur-Pedic) categories.
In order of importance, J.D. Power evaluated customer satisfaction with mattresses based on:
- Variety of features
- Customer service
On a scale of 1,000, these were the online companies that scored above-average for overall customer satisfaction:
- Purple: 875
- Sleep Number: 859
- Ashley Sleep: 857
- Simmons/Beautyrest: 854
- Casper: 853
On a scale of 1,000, these were the retail companies that scored highest for satisfaction in the survey:
- Tempur-Pedic: 881
- Sleep Number: 870
- Serta: 845
How to buy the right mattress
The J.D. Power survey can give you great insights into choosing the right mattress. However, don’t stop there. The more you research mattresses and the companies that sell them, the more likely you are to make a good choice.
For example, you might want to choose a mattress store with a liberal return policy. As we have reported:
“Buy from a store that offers ‘comfort returns,’ meaning that you can return the mattress if you’re unhappy for any reason, though you may need to pay a fee. Before buying, understand exactly what a warranty covers and how the return policy works.”
For more, check out “7 Tips for Buying a Great Mattress at the Right Price.”
Whatever you do, don’t cut corners when buying a mattress. You will sleep on the mattress every night, and your physical and emotional well-being depend on getting proper rest. So, price should not be the sole factor when choosing a mattress.
For more on situations where saving a buck can turn into a costly mistake, check out “21 Purchases You Should Never Skimp On.”
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