Don’t Get Fleeced on Your Rental Car This Summer
Don’t Get Fleeced on Your Rental Car This Summer

on June 1, 2016

The car-rental business is taking a page from the airline industry, trying to upsell customers and broadside them with junk fees. Here’s what you should know to avoid paying too much.

How to Wrench Your Refund From the Airline
How to Wrench Your Refund From the Airline

on May 11, 2016

Airlines — and the travel industry in general — are resistant to refunding customers for canceled flights, fees and deposits. Here’s how it works and what to do if they owe you.

Why Multi-City Airplane Fares Are Suddenly Soaring
Why Multi-City Airplane Fares Are Suddenly Soaring

on April 20, 2016

American, Delta and United Airlines just changed how they charge for trips to several cities — and it can cost customers a bundle. The airlines say they merely closed a loophole, but critics are crying foul.

Travelers, Take Heed: Vacation Rental Fraud Is Still Rampant
Travelers, Take Heed: Vacation Rental Fraud Is Still Rampant

on April 14, 2016

Despite better booking systems and warnings against wiring money, many travelers are caught in scams offering non-existent lodging. Here’s what you need to know.

Travelers, Beware: Airbnb and Other ‘Shared’ Services May Add On Fees
Travelers, Beware: Airbnb and Other ‘Shared’ Services May Add On Fees

on April 5, 2016

New alternatives for transport and lodging can save you a bundle, but they can also lure you with deceptive pricing practices. Here’s what to look for, and how to avoid unpleasant surprises.

U.S. Lawmakers Move Against Airline Fees and Bad Behavior, at Last
U.S. Lawmakers Move Against Airline Fees and Bad Behavior, at Last

on March 24, 2016

Pro-consumer legislation aims to give travelers more comfort and fewer unpleasant surprises such as extra fees.

Resort Fees Spread Like Wildfire, and Spark New Efforts to Ban Them
Resort Fees Spread Like Wildfire, and Spark New Efforts to Ban Them

on March 7, 2016

In the past year, hundreds more resorts hit travelers with these controversial surcharges for features such as wireless Internet access and towels at the hotel gym.

Airlines’ Increasingly Bizarre Ways to Add Luggage Charges
Airlines’ Increasingly Bizarre Ways to Add Luggage Charges

on February 19, 2016

When in doubt, an airline charges for bags, because luggage has become a massive source of revenue. But you can fight back. Here’s how.

Why Security Rules Are More Bewildering Than Ever for Air Travelers
Why Security Rules Are More Bewildering Than Ever for Air Travelers

on February 1, 2016

Changing rules on security measures at airports — and legal challenges to the measures — keep passengers guessing. Here’s the latest.

Wronged by Your Airline? This Little-Known Advocate Can Help
Wronged by Your Airline? This Little-Known Advocate Can Help

on January 29, 2016

This traveler’s story illustrates how, under new leadership, this government agency is now using its clout to help individuals treated badly by airlines.

How to Make a Comeback When Your Travel Plans Go Awry
How to Make a Comeback When Your Travel Plans Go Awry

on November 6, 2015

If your reservation mysteriously disappears (or worse), employ a little patience and these tools with the travel provider’s customer service to get a good resolution.

Credit Card Users Suffer Fatigue From the Rewards Game
Credit Card Users Suffer Fatigue From the Rewards Game

on October 25, 2015

So-called ‘affinity cards’ that rack up the miles or other spending perks with specific brands are losing their allure. And this columnist says it’s high time.

When Customers Suffer, What is a Proper Company Apology?
When Customers Suffer, What is a Proper Company Apology?

on October 12, 2015

This traveler’s cruise story raises the question of what constitutes an adequate corporate “sorry” and what falls short.

Drivers Collide With Gas Price Shenanigans
Drivers Collide With Gas Price Shenanigans

on September 30, 2015

The lesson is to slow down enough to read the fine print. You will be amazed at the “gotchas” you will find.

How to Avoid Freezing or Overheating on Planes, Trains and Buses
How to Avoid Freezing or Overheating on Planes, Trains and Buses

on September 17, 2015

Unfortunately, regulations cover safety, but do not ensure comfort on the road, so you have to take measures to contend with extreme temperatures.

6 Gadgets That Pave the Way for Better Road Trips
6 Gadgets That Pave the Way for Better Road Trips

on September 10, 2015

Tech for your car that helps you steer clear of speed traps, find your way through uncharted territory, avoid breakdowns, increase your fuel efficiency and more.

When Will Customers Just Say ‘No’ to Airlines?
When Will Customers Just Say ‘No’ to Airlines?

on August 27, 2015

It’s no academic question for U.S. airlines, which continue to provoke passengers with new fees, surcharges and rules.

Beware the Most Vexing Travel Credit Card ‘Gotchas’
Beware the Most Vexing Travel Credit Card ‘Gotchas’

on August 19, 2015

Offering enticing perks such as “free” bags and “free” airline tickets, these cards are big on promises, but they often fall short on the delivery.

Why It’s Time to ‘Uber-ize’ Air Travel
Why It’s Time to ‘Uber-ize’ Air Travel

on August 6, 2015

There are changes afoot that could force American airlines to improve their product, lower their prices and become more efficient.

Need to Cancel a Booking? Good Luck With That Refund
Need to Cancel a Booking? Good Luck With That Refund

on July 30, 2015

Some companies will refuse refunds even if your canceled reservation is filled by someone else. A look at refund policies — good, bad and ugly.

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