Author: Christopher Elliott
Christopher Elliott on April 20, 2016
American, Delta and United Airlines just changed how they charge for trips to several cities — and it can cost customers a bundle. The airlines say they merely closed a loophole, but critics are crying foul.
Christopher Elliott on April 14, 2016
Despite better booking systems and warnings against wiring money, many travelers are caught in scams offering non-existent lodging. Here’s what you need to know.
Christopher Elliott on April 5, 2016
New alternatives for transport and lodging can save you a bundle, but they can also lure you with deceptive pricing practices. Here’s what to look for, and how to avoid unpleasant surprises.
Christopher Elliott on March 24, 2016
Pro-consumer legislation aims to give travelers more comfort and fewer unpleasant surprises such as extra fees.
Christopher Elliott on March 7, 2016
In the past year, hundreds more resorts hit travelers with these controversial surcharges for features such as wireless Internet access and towels at the hotel gym.
Christopher Elliott on February 19, 2016
When in doubt, an airline charges for bags, because luggage has become a massive source of revenue. But you can fight back. Here’s how.
Christopher Elliott on February 1, 2016
Changing rules on security measures at airports — and legal challenges to the measures — keep passengers guessing. Here’s the latest.
Christopher Elliott on January 29, 2016
This traveler’s story illustrates how, under new leadership, this government agency is now using its clout to help individuals treated badly by airlines.
Christopher Elliott on November 6, 2015
If your reservation mysteriously disappears (or worse), employ a little patience and these tools with the travel provider’s customer service to get a good resolution.
Christopher Elliott on October 25, 2015
So-called ‘affinity cards’ that rack up the miles or other spending perks with specific brands are losing their allure. And this columnist says it’s high time.
Christopher Elliott on October 12, 2015
This traveler’s cruise story raises the question of what constitutes an adequate corporate “sorry” and what falls short.
Christopher Elliott on September 17, 2015
Unfortunately, regulations cover safety, but do not ensure comfort on the road, so you have to take measures to contend with extreme temperatures.
Christopher Elliott on August 19, 2015
Offering enticing perks such as “free” bags and “free” airline tickets, these cards are big on promises, but they often fall short on the delivery.
Christopher Elliott on July 30, 2015
Some companies will refuse refunds even if your canceled reservation is filled by someone else. A look at refund policies — good, bad and ugly.
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