What to Do When Your Travel Company Dumps You
What to Do When Your Travel Company Dumps You

on May 25, 2015

Although you can’t cancel your reservation without losing your money or paying a penalty, many travel-related companies do so without penalty.

Is Travel Insurance Worth Buying for Your Dream Vacation?
Is Travel Insurance Worth Buying for Your Dream Vacation?

on May 14, 2015

The come-ons for insurance are constant and often compelling when you travel. If you buy in, beware the “gotcha clause.”

Are Airlines Fees Refundable? Often You Have to Guess
Are Airlines Fees Refundable? Often You Have to Guess

on January 21, 2015

You probably assume that many airline fees are refundable if your plans change. Airlines assume the opposite: that unless they specifically say a fee is refundable, it isn’t.

Problem Solved: DirecTV Billed Me $80 for a Cinema Connection Kit That Doesn’t Work
Problem Solved: DirecTV Billed Me $80 for a Cinema Connection Kit That Doesn’t Work

on January 15, 2015

When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn’t work. Now he’s out $80 for a useless Cinema Connection Kit. Is there any hope for this customer?

What to Expect for Airfares and Other Travel Trends in 2015
What to Expect for Airfares and Other Travel Trends in 2015

on January 7, 2015

Would-be travelers could be in for some pleasant surprises if predictions are correct, but watch out for the extra fees.

Hey, What’s This ‘Disposition’ Fee From Hyundai?
Hey, What’s This ‘Disposition’ Fee From Hyundai?

on December 31, 2014

When Kim DeBiase ends her lease for a Hyundai Sonata, the dealership demands a $400 payment for a “disposition” fee. And that puts her in a bad disposition. Does she really have to fork over the money?

Here’s What You Need to Know Before Renting a Car Overseas
Here’s What You Need to Know Before Renting a Car Overseas

on December 24, 2014

Before you make the arrangements, do your homework about insurance and paperwork requirements and restrictions for those older than a certain age.

Dropping Off Your Rental Car Doesn’t Mean You’re Off the Hook
Dropping Off Your Rental Car Doesn’t Mean You’re Off the Hook

on December 18, 2014

Customers have been surprised by huge bills from car rental companies. Here’s why this is happening.

Here’s Why Hotels Put That Mysterious ‘Hold’ on Your Credit Card
Here’s Why Hotels Put That Mysterious ‘Hold’ on Your Credit Card

on December 11, 2014

Many hotels place a pending charge on your credit card that’s far in excess of the cost of the room.

Sprint Doubled My Tablet Bill. What Should I Do?
Sprint Doubled My Tablet Bill. What Should I Do?

on December 4, 2014

Why are Boris Kontsevich’s Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company tries to “fix” his problem.

Help, AT&T Is Harassing Me. What Should I Do?
Help, AT&T Is Harassing Me. What Should I Do?

on November 26, 2014

After Lori Collins cancels her AT&T account, she expects the bills to stop. They don’t, and now the company is sending her account to collections. What can she do?

If Fuel Costs Are Lower, What’s Keeping Airfares Sky High?
If Fuel Costs Are Lower, What’s Keeping Airfares Sky High?

on November 19, 2014

The price of fuel doesn’t affect airfares the way it used to. Here’s why.

Hey, Verizon, What Happened to Those Discounts You Promised? 
Hey, Verizon, What Happened to Those Discounts You Promised? 

on November 6, 2014

Verizon promises Allen Myers $35 in monthly discounts on his bill, and he has it in writing. So why isn’t it honoring its agreement?

Why the Travel Industry’s Favorite New Word is ‘No’ – and What to Do About It
Why the Travel Industry’s Favorite New Word is ‘No’ – and What to Do About It

on October 30, 2014

Travelers are finding out the hard — and expensive — way that airlines and other travel companies are less willing to work with them when things don’t go as planned.

Shocked by a $1,443 Bill From My Toyota Dealership
Shocked by a $1,443 Bill From My Toyota Dealership

on October 16, 2014

When Katherine LaFaso starts leasing a Toyota Prius, her dealership sends her a mysterious $1,443 bill. But for what?

Hey, Kohl’s, Why Can’t I Have Those Handbags at the Sale Price?
Hey, Kohl’s, Why Can’t I Have Those Handbags at the Sale Price?

on October 9, 2014

Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase. Who is right?

4 Months of Emails Are MIA — What Should We Do? 
4 Months of Emails Are MIA — What Should We Do? 

on September 30, 2014

Gavin Sullivan’s parents are missing four months’ worth of emails, and they think Comcast is to blame. What should they do?

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