Author: Christopher Elliott
Christopher Elliott on August 19, 2015
Offering enticing perks such as “free” bags and “free” airline tickets, these cards are big on promises, but they often fall short on the delivery.
Christopher Elliott on July 30, 2015
Some companies will refuse refunds even if your canceled reservation is filled by someone else. A look at refund policies — good, bad and ugly.
Christopher Elliott on May 14, 2015
The come-ons for insurance are constant and often compelling when you travel. If you buy in, beware the “gotcha clause.”
Christopher Elliott on January 21, 2015
You probably assume that many airline fees are refundable if your plans change. Airlines assume the opposite: that unless they specifically say a fee is refundable, it isn’t.
Christopher Elliott on January 15, 2015
When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn’t work. Now he’s out $80 for a useless Cinema Connection Kit. Is there any hope for this customer?
Christopher Elliott on January 7, 2015
Would-be travelers could be in for some pleasant surprises if predictions are correct, but watch out for the extra fees.
Christopher Elliott on December 24, 2014
Before you make the arrangements, do your homework about insurance and paperwork requirements and restrictions for those older than a certain age.
Christopher Elliott on December 18, 2014
Customers have been surprised by huge bills from car rental companies. Here’s why this is happening.
Christopher Elliott on December 11, 2014
Many hotels place a pending charge on your credit card that’s far in excess of the cost of the room.
Christopher Elliott on November 19, 2014
The price of fuel doesn’t affect airfares the way it used to. Here’s why.
Christopher Elliott on November 6, 2014
Verizon promises Allen Myers $35 in monthly discounts on his bill, and he has it in writing. So why isn’t it honoring its agreement?
Christopher Elliott on October 30, 2014
Travelers are finding out the hard — and expensive — way that airlines and other travel companies are less willing to work with them when things don’t go as planned.
Christopher Elliott on October 16, 2014
When Katherine LaFaso starts leasing a Toyota Prius, her dealership sends her a mysterious $1,443 bill. But for what?
Christopher Elliott on October 9, 2014
Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase. Who is right?
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