Costco’s Bumpy Transition to Visa Card Angers Loyal Customers

Photo (cc) by coconut wireless

Costco’s big switch from the American Express Costco Card to the Costco Anywhere Visa Card by Citi has been anything but smooth. Although the cover pic on Costco’s Facebook page currently reads Costco + Visa = (Love), one frustrated Costco customer commented on Facebook that Costco + Visa = Disaster.

The warehouse club officially ended its 17-year partnership and co-branded credit card with Amex on June 20, replacing it with Citibank Visa. Customers who had a balance on their Amex Costco card now have to deal with Citi.

Costco had initially promised its customers that its switch from Amex to Citi Visa would be seamless, but the credit card swap has angered many Costco customers, according to Money.

Among the most common complaints is that many customers have yet to receive their Costco Citi card. Although the new cards were all supposed to be sent out in May, Money says many consumers are still waiting, which obviously presents a problem for them when shopping at the warehouse store or anywhere else they typically use their card.

Many customers also claim Citibank has left them on hold for more than an hour when they’ve called for customer service assistance.

I just received my new Costco Citi card in the mail last week. I set it up online this week with no issues, but clearly not everyone has been so lucky.

“I am about to cancel my account with Costco,” a woman, who claimed she had waited on hold with Citi for more than hour and still hadn’t talked to an actual person, complained on Costco’s Facebook page. “This is ridiculous!”

This was Costco’s response to many complaints on its Facebook page:

Due to high levels of interest in the Costco Anywhere Card and high volumes of calls from cardholders, callers to Citi should expect longer than desired hold times. Citi is reviewing processes and pulling in additional resources to alleviate hold times. Thank you for your patience!

Another person, who described herself as a formerly loyal Costco shopper on Facebook, said Costco’s decision to stop accepting Amex as a payment option is a “slap in the face.” She continued: “From now on, I will occasionally shop in Costco, but have already started to find many items elsewhere, and am lowering our membership from Executive to a standard membership.”

The Citi card was touted by Costco because it offered a better cash-back program than the Costco Amex card, according to CNN Money.

If you still haven’t received your Costco Citi Visa card, Costco says you should call Citi at 866-241-8684 for assistance. To voice a complaint with Costco, you’re encouraged to email [email protected] and include your 12-digit membership number, contact information and any other pertinent details.

Check out “8 Ways to Squeeze the Most From Your Costco Membership.”

What’s your take on Costco’s switch from Amex to Citi Visa? Share your comments below or on our Facebook page.

Disclosure: The information you read here is always objective. However, we sometimes receive compensation when you click links within our stories.

Read Next
14 Things You Should Stop Buying in 2021
14 Things You Should Stop Buying in 2021

These convenient household products come with hidden costs that you might not have considered.

6 Groups Who Cannot Rely on Social Security Benefits
6 Groups Who Cannot Rely on Social Security Benefits

If you fall into one of these groups, don’t assume that you will receive benefits.

7 Social Security Blunders That Can Ruin Your Retirement
7 Social Security Blunders That Can Ruin Your Retirement

Making even one of these mistakes can sap your retirement income.

These 5 States Are the Most Expensive Places to Retire
These 5 States Are the Most Expensive Places to Retire

If you expect to have modest retirement income, you may want to avoid spending your golden years here.

Don’t Toss These 7 Household Items — Sell Them
Don’t Toss These 7 Household Items — Sell Them

Here’s how to earn cash as you give new life to these unwanted items.

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Most Popular
If You Find This Thrift Shopping, Buy It
If You Find This Thrift Shopping, Buy It

This iconic dinnerware is prized for everyday use as well as reselling for profit.

20 Things That Are Actually Worth Stockpiling
20 Things That Are Actually Worth Stockpiling

You don’t need a year’s supply of toilet paper to survive an outbreak, but consider stocking up on these items.

9 of the Best Things to Do When You Retire
9 of the Best Things to Do When You Retire

You’ve waited all your life for this moment. Make the most of your retirement.

Medicare Will Not Cover These 6 Medical Costs
Medicare Will Not Cover These 6 Medical Costs

Don’t let these health care expenses catch you off guard in retirement.

Beware This Hidden Ingredient in Rotisserie Chicken
Beware This Hidden Ingredient in Rotisserie Chicken

Something foul may lurk in those delicious, ready-to-eat birds.

7 Kirkland Signature Items to Avoid at Costco
7 Kirkland Signature Items to Avoid at Costco

Even if it seems you save a bundle buying Costco’s Kirkland Signature brand products, they may not be the bargain they appear to be.

17 Everyday Products Now Facing Shortages
17 Everyday Products Now Facing Shortages

Many goods we take for granted have become tough to find in 2021.

3 Colors That Can Ruin Your Car’s Resale Value
3 Colors That Can Ruin Your Car’s Resale Value

Select the wrong color for your next car, and it could depreciate twice as fast as others.

9 Groups Who Should Brace for Higher Income Taxes
9 Groups Who Should Brace for Higher Income Taxes

Recent proposals would hike taxes for people with a wide range of incomes.

Never Buy These 10 Things on Amazon
Never Buy These 10 Things on Amazon

Just because you can purchase something on Amazon doesn’t mean that you should.

7 Big Purchases You Should Never Make
7 Big Purchases You Should Never Make

Sometimes a big-ticket purchase is nothing more than a big waste of money.

5 Ways to Get Amazon Prime for Free
5 Ways to Get Amazon Prime for Free

Hesitant to drop $119 a year on an Amazon Prime membership? Here’s how to get it for free.

8 of the Worst Things to Buy at Target
8 of the Worst Things to Buy at Target

No store can specialize in everything. For some purchases, it’s smart to shop elsewhere.

5 States With the Worst Health Care for Retirees
5 States With the Worst Health Care for Retirees

All of these states are located in the same region of the nation.

How to Buy Gas At Costco Without a Membership
How to Buy Gas At Costco Without a Membership

The warehouse club often has some of the cheapest gas in town. Here’s how you can get it as a nonmember.

8 Things You Should Be Buying at Thrift Stores
8 Things You Should Be Buying at Thrift Stores

For one expert, these secondhand bargains stand out from the rest.

20 Great Part-Time Jobs for Retirees
20 Great Part-Time Jobs for Retirees

Retirees can dial back the intensity of work while continuing to bring in a paycheck.

3 Ways to Get Microsoft Office for Free
3 Ways to Get Microsoft Office for Free

With a little ingenuity, you can cut Office costs to zero.

8 Types of Companies That Check Your Credit Report
8 Types of Companies That Check Your Credit Report

Federal law lets these entities peek at your credit — regardless of whether you’re borrowing money.

View More Articles

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Add a Comment

Our Policy: We welcome relevant and respectful comments in order to foster healthy and informative discussions. All other comments may be removed. Comments with links are automatically held for moderation.