Paying via Smartphone: Convenience at a Cost?

Paying via Smartphone: Convenience at a Cost? Photo (cc) by gailjadehamilton

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First, it was credit cards. Soon, it will be smartphone payment apps.

Like cursive handwriting, paying with cash is practically obsolete due to technological advances. A greater number of cell phone manufacturers are now adding NFC (near field communication) chips to their handsets, allowing consumers to use their phone like a credit card at various retail stores.

Shifting to a system of virtual money is convenient, but it could have significant consequences for consumers and their family budgets.

“There is a lot of excitement about making payments by simply waiving the smartphone,” says Bill Hardekopf, CEO of and author of The Credit Card Guidebook. “This can be an even easier way to pay than swiping a credit card. However, overspending is the dark side of this convenience. We have seen this with consumers spending too much with credit cards.”

According to a Consumer Reports study last year, consumers who used credit cards for gift purchases during the 2009 holiday season spent an average of $896 on gifts, 10 percent more than the overall average of $811.

Psychological studies and research papers compare the effects of credit cards and cash payments. The universal conclusion shows that consumers spend less with cash because cash is the most vivid and transparent method of payment. The more transparent the payment, the higher the pain of paying and the greater the resistance to spending.

“The pain of handing over hard-earned cash is actually a good warning signal that makes you think twice about your purchase,” says Hardekopf. “But many consumers avoid this pain by shopping with credit cards.”

Here are several ways credit cards increase spending, according to psychologists and researchers. These can also apply to smartphone payments…

  • Credit cards are much less transparent and make it much easier to follow through on a transaction. This reduces our psychological barriers and makes it easy to ignore the warnings of our inner voice.
  • Paying with a credit card separates the purchase from the actual payment. Since actual payment occurs long after the purchase, it dulls the pain of payment. The pleasant feelings you get from the purchase and immediate gratification are almost disconnected from the reality of the payment.
  • Credit cards combine a month of purchases into one payment. It is easy to look at the final number and overlook how much you really spent on specific purchases or categories like clothes, groceries, dining or entertainment.
  • An individual expense is viewed as much bigger on its own than when it is part of a bigger payment. Adding a $50 purchase to a $1,000 credit card bill makes the purchase feel smaller and can result in increased spending.
  • No pain, no memory. If there was little pain or deliberation at the point of purchase, it is easy to forget what you have charged on your credit card and to underestimate past spending.

Retailers and credit card issuers understand this psychology and use it to increase spending. It is the reason retailers are willing to pay credit card companies approximately 2 percent of their revenues on credit card purchases (even though they have fought many years for the regulations for lower interchange fees). Many retailers offer and aggressively promote their own credit card because the interest payments further increase revenue.

Consumer tips for managing spending with a credit card or smartphone…

  • Consider each purchase paid with credit card or a smartphone. Think of it as cash leaving your account or the hours of work it will take to pay for the item.
  • Set up account alerts for notification when pre-set spending limits are reached.
  • If you have a MasterCard, take advantage of InControl, which allows you to set up budgets and limits for particular types of spending and purchases with your credit card. It helps give you discipline to manage your spending.
  • Analyze your credit card bill. Group similar items together to follow the real flow of your money.
  • Test cash for yourself. Pay for everything with cash for a week. See if you think more about every purchase. Do you remember more about the purchases made during that week?
  • Teach your children the pain and pleasure of money and use cash for allowances. Make them spend their own money and actually count it out when making purchases.

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