If you like to pick up prescription medications while shopping for groceries, you’ve got a few great options.
Some of the best pharmacies in the country for customer satisfaction are located in supermarkets, according to J.D. Power’s 2019 U.S. Pharmacy Study.
The marketing research firm polled more than 12,000 pharmacy customers for the study, which covered four types of pharmacies.
Wegmans, a supermarket chain in the Northeast, ranked No. 1 among all pharmacies included in the study. It earned an overall satisfaction score of 915 out of 1,000 points.
Wegman’s pharmacy also took the top spot in 2018, when it earned an overall satisfaction score of 906.
Among supermarket chain pharmacies, the average overall customer satisfaction score is 871. That is the highest average among the four types of pharmacies included in the study.
Six chains in this category scored above average this year. They are:
- Wegmans: 915
- Publix: 897
- Winn-Dixie: 896
- H-E-B: 894
- ShopRite: 886
- Albertsons: 875
Publix is also among the supermarkets that offer some free medications, as we detail in “4 Grocery Store Chains That Offer Free Prescription Drugs.”
Eight other chains in the supermarket category earned scores below the average. Safeway (837) was the lowest of the bunch.
Mass merchandiser pharmacies
The average satisfaction score among the pharmacies of mass merchandisers, such as big-box stores and warehouse chains, is 853. Three chains in this category scored above average:
- Sam’s Club: 890
- Costco: 879
- CVS inside Target: 869
Walmart (837) had a below-average score.
Note that you do not necessarily have to be a member of a wholesale club to use its pharmacy, as we explain one example of this in “How to Shop at Sam’s Club Without Being a Member“:
“Anyone can buy prescription medications from Sam’s Club pharmacies, according to the retailer’s website. Prescription drugs are also exempt from the nonmember fee.”
The average customer satisfaction score among brick-and-mortar drugstore pharmacies is 842, with three chains scoring higher than that. They are:
- Good Neighbor Pharmacy: 914
- Health Mart: 893
- Rite Aid: 865
Major chains Walgreens (840) and CVS (834) had below-average scores.
The average satisfaction score among mail-order services is 867. The operations that scored above the average are:
- U.S. Department of Veterans Affairs: 906
- Humana Pharmacy: 900
- Kaiser Permanente Pharmacy: 886
- OptumRx: 869
Five additional mail-order services ranked below the average. Walgreens’ mail-order service (813) was the worst of them — and the lowest-scoring pharmacy by far of all those included in the study.
To see how all pharmacies ranked this year, check out the charts in J.D. Power’s 2019 study.
What’s your favorite pharmacy and why? Share with us by commenting below or over on our Facebook page.
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