A small supermarket chain based in Texas has taken over the title of the nation’s best pharmacy.
H-E-B’s pharmacies ranked highest for customer satisfaction in J.D. Power’s 2022 U.S. Pharmacy Study, an honor that previously had been held by Good Neighbor Pharmacy for five years running.
H-E-B earned an overall customer satisfaction score of 785 out of 1,000 points this year, easily beating out Sam’s Club, which earned the second-highest score in the study, 759.
More than 12,000 pharmacy customers who had filled a prescription in the prior 12 months were polled for the study, which covered four types of pharmacies.
Following is a look at the top-ranked — and worst-ranked — pharmacies in each category.
Among the brick-and-mortar drugstore chain pharmacies included in the study this year, the average overall customer satisfaction score is 656. The chains in this category that scored above the average are:
- Good Neighbor Pharmacy — 740
- Health Mart — 723
- Walgreens — 660
Rite Aid (651) and CVS Pharmacy (646) had below-average scores.
The average customer satisfaction score among mail-order services is 675. The operations that scored above the average are:
- Kaiser Permanente Pharmacy — 734
- CenterWell (formerly Humana Pharmacy) — 699
- OptumRx — 694
Four other pharmacies in the mail-order category earned below-average scores. CVS Caremark (651) was the lowest-ranked of the bunch.
The average customer satisfaction score among brick-and-mortar supermarket chain pharmacies is 695. The chains in this category that scored above the average are:
- H-E-B — 785
- Wegmans — 754
- Publix — 747
- Stop & Shop — 707
- Albertsons — 705
- Hy-Vee — 701
Seven other chains in the supermarket category earned below-average scores. King Soopers (644) was the lowest-ranked of the bunch.
Mass merchandiser pharmacies
The average satisfaction score among the pharmacies of mass merchandisers, such as big-box stores and warehouse chains, is 700. The chains in this category that scored above the average:
- Sam’s Club — 759
- Costco — 749
- CVS Pharmacy inside Target — 713
Walmart (667) had a below-average score.
Note that you do not necessarily have to be a member of a wholesale club to use its pharmacy. As we explain one example of this in “How to Shop at Sam’s Club Without a Membership”:
“Anyone can buy prescription medications from Sam’s Club pharmacies, according to the retailer’s website. Prescription drugs are also exempt from the nonmember fee.”
To see how all pharmacies ranked this year, check out the charts in J.D. Power’s 2022 study — they start on Page 3.