The Best (and Worst) Food Delivery Services for Speed, Accuracy and Fees

Third-party food delivery is more popular than ever. Millions of households now have meals regularly brought to their homes by these services.

But which food delivery companies do the best job?

Recently, Intouch Insight analyzed the performance of the leading players in the industry as part of its inaugural Third-Party Delivery Study.

Intouch Insight says it collects data and analyzes services “across multiple touchpoints, including customer surveys, mobile forms, mystery shopping, and operational and compliance audits.”

Metrics used to rank food delivery companies included:

• Delivery speed
• Order accuracy
• Customer satisfaction

Orders placed with both restaurants and convenience stores were part of the study.

According to Intouch Insight, these are the best — and worst — food delivery services for speed, accuracy and fees.

DoorDash

How this service ranked for restaurant food delivery:

• Speed: No. 1 (with an average delivery time of 26 minutes and 24 seconds)
• Order accuracy: No. 1 (with an average accuracy rate of 98%)
• Fees: No. 1 (with an average delivery fee of 45 cents and an average service fee of $3.63, for a total of $4.08)

DoorDash was founded in 2013 as Palo Alto Delivery. It is available in more than 7,000 cities across the U.S. and also delivers in Puerto Rico, Canada, Australia and New Zealand.

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Grubhub

How this service ranked for restaurant food delivery:

• Speed: No. 2 (with an average delivery time of 35 minutes and 49 seconds)
• Order accuracy: No. 3 (with an average accuracy rate of 85%)
• Fees: No. 2 (with an average delivery fee of $2.20 and an average service fee of $3.54, for a total of $5.74)

Grubhub was founded back in 2004. Today, the food delivery marketplace features 375,000 merchants and is available in more than 4,000 U.S. cities.

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Uber Eats

How this service ranked for restaurant food delivery:

• Speed: No. 3 (with an average delivery time of 38 minutes and 4 seconds)
• Order accuracy: No. 2 (with an average accuracy rate of 88%)
• Fees: No. 3 (with an average delivery fee of $1.34 and an average service fee of $4.91, for a total of $6.25)

Uber began life as a ride-hailing service before adding its Uber Eats food-delivery service app in 2015. Its services are available in 6,000 cities in 45 countries.

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