We all grumble about having to pay for utilities, but these services offer a level of convenience that makes our lives much more pleasant.
That is especially true of water utilities, which provide us with access to a resource that is fundamental to life.
Recently, J.D. Power surveyed over 33,000 residential customers across the U.S. to measure their satisfaction with their water utility.
This year’s study examined eight core dimensions to measure satisfaction:
- Information provided
- Quality and reliability
- Level of trust
- Ease of doing business
- Total monthly cost
- People
- Resolving problems or complaints
- Digital channels
J.D. Power looked at 91 midsize and large water utilities. The following are the providers that got the highest rankings by region of the U.S.
The Midwest
The top-rated utility in this region is Metropolitan Utilities District (Omaha), which serves nearly 230,000 customers in Omaha. It earned an overall customer satisfaction score of 571 out of 1,000 possible points.
Other water utilities in this region that earned above-average customer satisfaction scores in their category include:
- Greater Cincinnati Water Works: 558
- Missouri American Water: 550
- Indiana American Water: 545
- Louisville Water: 528
- City of Minneapolis: 527
- Citizens Energy Group: 512
- Illinois American Water: 511
The Northeast
The top-rated utility in this region is Regional Water Authority (Connecticut), which provides water to nearly 432,000 customers in 15 municipalities. The utility earned an overall customer satisfaction score of 568 out of 1,000 possible points.
Other water utilities in this region that earned above-average customer satisfaction scores in their category include:
- New Jersey American Water: 559
- Monroe County Water Authority: 555
- Aquarion Water Company: 554
- Boston Water and Sewer Commission: 547
- Aqua: 538
- Suffolk County: 536
- WSSC: 528
- NYC Environmental Protection: 523
The South
The top-rated utility in this region is Cobb County Water System, which serves Cobb County, Georgia, and boasts the lowest rates in the Atlanta metro area despite recent increases.
It earned an overall customer satisfaction score of 584 out of 1,000 possible points.
Other water utilities in this region that earned above-average customer satisfaction scores in their category include:
- WaterOne: 580
- Fairfax Water: 573
- Aqua: 565
- Gwinnett County: 564
- Orange County Utilities: 563
- Metro Water Services (Nashville): 561
- OUC: 558
- Palm Beach County: 554
- San Antonio Water System: 548
- Charlotte Water: 546
- City of Raleigh: 539
- City of Tampa: 532
- Miami-Dade County: 532
- JEA: 531
- Pinellas County Utilities: 531
- Fulton County Water & Sewer: 529
- City of Dallas: 525
- City of Fort Worth: 525
The West
The top-rated utility in this region is Irvine Ranch Water District, which provides water to 634,000 customers in California during the day, or about 20% of the Orange County geographic area. The utility earned an overall customer satisfaction score of 574 out of 1,000 possible points.
Other water utilities in this region that earned above-average customer satisfaction scores in their category include:
- San Gabriel Valley Water Company: 573
- Seattle Public Utilities: 569
- Truckee Meadows Water Authority: 544
- Long Beach Water Dept: 543
- Mesa Water Resources: 539
- Colorado Springs Utilities: 535
- Golden State Water Company: 533
- Las Vegas Valley Water District: 528
- L.A. Dept. of Water & Power: 522
- East Bay Municipal Utility District: 521
- California Water Service: 519
- SFPUC: 519
- Eastern Municipal Water District: 519
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