We all grumble about having to pay for utilities, but these services offer a level of convenience that makes our lives much more pleasant.
That is especially true of water utilities, which provide us with access to a resource that is fundamental to life.
Recently, J.D. Power surveyed nearly 37,000 residential customers across the U.S. to measure their satisfaction with their water utility.
The criteria used to measure satisfaction included:
- Quality and reliability
- Price
- Conservation
- Billing and payment
- Communications
- Customer service
J.D. Power looked at midsize and large water utilities. Following are the providers that got the highest rankings by region of the U.S.
The Midwest
The top-rated utility in this region is Illinois American Water, which serves 13 districts throughout the state of Illinois. It earned an overall customer satisfaction score of 781 out of 1,000 possible points.
Other water utilities in this region that earned above-average customer satisfaction scores include:
- Missouri American Water: 758
- Aqua: 752
- Indiana American Water: 746
- City of Minneapolis: 740
- Greater Cincinnati Water Works: 740
- Louisville Water: 733
- Metropolitan Utilities District (Omaha): 718
The Northeast
The top-rated utility in this region is the New York City Department of Environmental Protection, which manages New York City’s water supply. It earned an overall customer satisfaction score of 784 out of 1,000 possible points.
Other water utilities in this region that earned above-average customer satisfaction scores include:
- New Jersey American Water: 764
- Boston Water and Sewer Commission: 761
- DC Water: 756
- Aquarion Water Company: 748
- Regional Water Authority (Connecticut): 745
- Monroe County Water Authority: 740
The South
The top-rated utility in this region is Cobb County Water System, which distributes drinking water to more than 190,000 homes and businesses in Georgia’s unincorporated Cobb County and the cities of Acworth, Kennesaw and Powder Springs. It earned an overall customer satisfaction score of 791 out of 1,000 possible points.
Other water utilities in this region that earned above-average customer satisfaction scores include:
- Miami-Dade County: 786
- Aqua: 784
- Orange County Utilities: 779
- Gwinnett County: 772
- OUC: 772
- City of Atlanta: 757
- City of Dallas: 750
- Fairfax Water: 748
- Charlotte Water: 747
- Baton Rouge Water Company: 743
- Manatee County: 741
- Palm Beach County: 741
- City of Raleigh: 740
- WaterOne: 740
- Metro Water Services (Nashville): 737
The West
The top-rated utility in this region is California Water Service, which serves 23 districts throughout the state of California. It earned an overall customer satisfaction score of 797 out of 1,000 possible points.
Other water utilities in this region that earned above-average customer satisfaction scores include:
- Irvine Ranch Water District: 766
- Seattle Public Utilities: 755
- Truckee Meadows Water Authority: 753
- SFPUC: 749
- San Gabriel Valley Water Company: 748
- Las Vegas Valley Water District: 746
- City of Phoenix: 744
- Eastern Municipal Water District: 744
- California American Water: 739
- Los Angeles Department of Water and Power: 739
- Mesa Water Resources: 739
- Portland Water Bureau: 735
- Colorado Springs Utilities: 734
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