Homeowners and renters use household appliances every day in kitchens, laundry rooms and other places around the home. We rarely give them a second thought, until they break down.
Not only do breakdowns create headaches, but they often result in large bills for repair or replacement. One of the best ways to head off such frustration is to buy a product with a strong reputation for durability over a long lifespan.
For more than a quarter-century, the annual American Customer Satisfaction Index has helped consumers discover which companies get the best marks in overall consumer satisfaction.
The latest annual ACSI Household Appliance and Electronics Study — for which more than 16,000 customers were surveyed — found that satisfaction levels are holding their ground for everything from household appliances to TVs and personal computers.
The average ACSI score among all kitchen and laundry appliance manufacturers included in the ranking was 81 out of 100 points. Among vacuum manufacturers, the average score was 79.
A handful of manufacturers get especially high rankings. If you are in the market for a new appliance, here are the companies and brands that earned the highest rankings in the latest survey. All survey scores are out of a possible 100.
Whirlpool
This manufacturer’s American Customer Satisfaction Index (ACSI) overall score in the household appliance category: 82 out of 100 possible points
Appliance category in which this manufacturer ranked best in class: Dryer (tied), refrigerator and over-the-range microwave
Whirlpool’s roots stretch back more than a century to 1911. The company — which was founded in Benton Harbor, Michigan — says its vision is to “be the best kitchen and laundry company, in constant pursuit of improving life at home.”
LG
This manufacturer’s American Customer Satisfaction Index (ACSI) overall score in the household appliance category: 81 out of 100 possible points
Appliance category in which this manufacturer ranked best in class: Clothes washer and dishwasher (tied)
LG Electronics is a major technology and consumer electronics company with more than 75,000 employees. The company was founded in 1958 as Goldstar, and its headquarters are in Seoul, South Korea.
Samsung
This manufacturer’s American Customer Satisfaction Index (ACSI) overall score in the household appliance category: 82 out of 100 possible points
This manufacturer’s ACSI overall score in the vacuum cleaner category: 82 out of 100 possible points
Appliance category in which this manufacturer ranked best in class: Dryer (tied) and vacuum
Samsung is a South Korean company founded in 1969. The name is Korean for “three stars,” which refers to founder Lee Byung-chull’s vision for the firm. According to Samsung:
“The word ‘three’ represents large, plentiful, and strong while ‘star’ means bright, lofty and eternally shining.”
Haier
This manufacturer’s American Customer Satisfaction Index (ACSI) overall score in the household appliance category: 80 out of 100 possible points
Appliance category in which this manufacturer ranked best in class: Range/cooktop/oven
Haier was founded in 1984 and describes itself as a company committed to providing “better life and digital transformation solutions.” It has eight listed companies, including Haier Smart Home.
Bosch
This manufacturer’s American Customer Satisfaction Index (ACSI) overall score in the household appliance category: 80 out of 100 possible points
Appliance category in which this manufacturer ranked best in class: Dishwasher (tied)
Bosch employs around 418,000 people worldwide, including more than 41,000 in North America. It says its goal is to “use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability.”
How consumers ranked other brands
Electrolux also was included in the kitchen/laundry appliance category. However, even with a score of 80, it was the only brand that did not earn a “best” ranking for any of the products in its category.
In addition to Samsung’s score of 82, here are the other scores in the vacuum cleaner category:
- Shark: 81
- Bissell: 80
- Dyson: 80
- Roomba (iRobot): 78
- Dirt Devil (TTI): 77
- Eureka: 77
- Electrolux: 76
- Hoover (TTI): 76
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