Crazy as it sounds, shopping for a vacuum can require as many decisions as buying a car.
In both cases, you must set a budget, decide which type is right for you and research the many brands and models to find the best product for your needs.
Organizations like J.D. Power make the process easier, though. The market research firm’s 2021 Vacuum Satisfaction Study reveals which vacuum brands consumers like best, with three brands dominating.
J.D. Power rated vacuums in three categories — robot, stick and upright. In each category, just two brands earned above-average scores.
More than 3,800 consumers were polled for J.D. Power’s latest annual study. All of them had purchased a robot, stick or upright vacuum in the prior 12 months.
Robot vacuums
Overall satisfaction scores for robot vacuums in J.D. Power’s latest annual study averaged 872 on a 1,000 point scale.
The brands that earned above-average scores in this category are:
Two brands of robot vacuums earned below-average scores: Bissell and Roomba/iRobot.
Stick vacuums
The overall customer satisfaction rating for the stick vacuums included in the study averaged 885. That’s the highest such rating of all three types of vacuums included in the study.
The brands that earned above-average scores in this category are:
Two brands of stick vacuums earned below-average scores: Bissell and Dirt Devil.
Upright vacuums
Overall satisfaction ratings for upright vacuums averaged 873.
The brands that earned above-average scores for overall satisfaction with upright-style vacuums in the 2021 study are:
Two brands of upright vacuums earned below-average scores: Bissell and Hoover.
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